Facilities Assistant II

University of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 49,000; Full time

Benefits offered by this job

Generous PTO

Retirement match

Health insurance

Life insurance

Disability coverage

FSA

Onsite Fitness Center

Job summary

University of Michigan’s Stephen M. Ross School of Business is seeking a Facilities Assistant II to help maintain the Ross complex.

You will assist with daily maintenance, cleaning, and event support, coordinating with the Maintenance Supervisor and partners to keep facilities safe, welcoming, and compliant with safety regulations. The role emphasizes hospitality, teamwork, and service, with a schedule that may include nights and weekends.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• At least 1 year working in a team environment.
• At least 1 year in a maintenance-related role.
• Available to work nights and weekends.

Responsibilities

• Maintain Ross facilities through minor repairs, painting, equipment assembly, and hanging displays.
• Assist with office moves including relocating and setting up furniture.
• Keep interior and exterior spaces clean and safe.
• Manage repair tickets and coordinate with campus and external partners.
• Perform minor repairs in kitchens, rental properties, and hotel spaces.
• Use ladders, lifts, and power washers as needed.
• Conduct routine inspections for safety and maintenance needs.
• Provide responsive customer service via in-person, phone, and email.
• Document requests and outcomes; build relationships with partners.
• Support event setup and building opening/closing activities.

Skills

Customer service

Teamwork

Maintenance

Night shifts

Education

High school diploma or equivalent

Job description

Who We Are

The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities. Learn more about Ross here.

Ross Operations is a dynamic department that oversees multiple functional areas within Ross daily. We are dedicated to providing support and ensuring smooth operations across departments. Our team manages a wide range of responsibilities, including administrative operations, facilities management, building support, projects/construction management/energy conservation; sustainability, event management and set-up, safety and emergency preparedness, strategic and master planning, hotel and retail outlet oversight, and vendor-internal and external partnerships.

We take pride in our ability to complete essential tasks that contribute to the success of Ross. Our department helps maintain a productive and efficient work environment while ensuring the satisfaction of all partners. By applying our expertise and promoting collaborative relationships, we achieve excellence in all areas under our scope.

Job Summary

As a Facilities Assistant II with the Ross School of Business, you will help execute the daily maintenance of the Ross complex. You will work with the Maintenance Supervisor and other partners to keep our facilities safe, welcoming and a conducive environment for students, staff, faculty and the Ross community as a whole. You will provide assistance in the daily functioning and upkeep of the Ross School buildings, including basic maintenance, cleaning and event support. You will respond to facilities-related questions and inquiries, including addressing security and emergency issues.

The Ross School of Business complex includes classrooms, events spaces, kitchens, a hotel and conference center, fitness center and multiple leased locations. You will respond to requests that ensure our facilities are well-maintained, operational and compliant with safety regulations.

You are expected to lead with a hospitality focus and contribute to an inclusive, respectful and service-oriented work environment.

Ross School of Business operates 7 days a week, usually 7:00AM-10:00PM. Work schedule will include one weekend day and non-traditional hours.

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

Responsibilities*

Maintenance and Safety (50%)

• Support the upkeep of Ross facilities through minor repairs, painting, equipment assembly, and hanging displays.
• Help with office moves, including relocating and setting up furniture.
• Maintain clean, safe interior and exterior spaces.
• Manage repair tickets and coordinate with campus and external partners to complete work.
• Perform minor repairs in kitchens, rental properties, and hotel spaces.
• Use specialty equipment, including ladders, lifts, and power washers.

Preventive Maintenance (25%)

• Conduct routine interior and exterior inspections to identify and address maintenance needs and safety hazards.
• Perform routine maintenance on kitchen equipment.

Customer Service and Collaboration (15%)

• Respond to customer requests promptly in person, by phone, email, and online.
• Clarify task requirements with Ross Operations colleagues.
• Document customer requests, interactions, and outcomes.
• Build relationships with internal and external partners.

Other Operations Support (10%)

• Help with event setup and building opening and closing activities.
  

Required Qualifications*

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Minimum one year working in a team environment.
• Minimum one year working in a maintenance related role.
• Be available to work nights and weekends.
  

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental Leave)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Access to the onsite Fitness Center at Ross
  

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

Salary Information:

The salary offer range for this position is $42,000 to $49,400. Salary offers are determined based on several factors, including a candidate's experience, skills, and qualifications, along with internal equity considerations. It is not common for new hires to be offered the top of the range.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.