Facilities Manager - Retail & Restaurant

Andvaris Inc; Signal Hill (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Andvaris Inc. in Signal Hill, California seeks an experienced Facilities Service Manager to lead and oversee its facilities service operations on site.

This hands-on role requires managing a team of coordinators and technicians, coordinating work orders, and ensuring high service standards across a multi-site facility portfolio. The ideal candidate combines technical knowledge of commercial facility repairs with strong leadership, dispatching, vendor coordination, and client service skills to

Qualifications

• Experience in facilities maintenance, facilities coordination, field service, or commercial service management.
• Previous team leadership or supervisory experience managing facilities coordinators, service technicians, dispatchers, or similar service personnel.
• Hands-on experience with work-order intake, assessment, assignment, scheduling, and technician dispatch.
• Working knowledge of commercial facility repairs, including HVAC, plumbing, electrical, general maintenance, and troubleshooting.
• Experience coordinating vendors, subcontractors, and service providers.
• Experience preparing or reviewing estimates, quotes, bids, or scopes of work.
• Ability to monitor service performance, manage priorities, resolve escalations, and meet SLAs and KPIs.
• Strong communication, organization, problem-solving, and team-development skills.
• Ability to work onsite in Signal Hill, California.

Responsibilities

• Lead, coach, and develop a team of approximately 11 Facilities Coordinators and 2-3 Service Technicians.
• Oversee incoming work orders, assess service requirements, and coordinate the timely dispatch of technicians.
• Manage repair, preventive maintenance, emergency service requests, and small projects.
• Schedule workloads and ensure efficient coordination between facilities coordinators, technicians, vendors, and subcontractors.
• Prepare, review, and coordinate estimates, quotes, bids, and scopes of work.
• Monitor service-level agreements (SLAs), key performance indicators (KPIs), response times, work-order aging, and completion rates.
• Manage client escalations and ensure timely, effective resolution of service issues.
• Coordinate vendor performance, service quality, pricing, documentation, and follow-through.
• Support recruiting, interviewing, onboarding, training, and development of team members.
• Identify opportunities to improve service workflows, operational efficiency, and overall customer satisfaction.
• Ensure service requests are handled efficiently and meet established quality and performance standards.

Skills

Team leadership

Work-order management

Dispatching

Vendor coordination

Client service

Communication

Tools

ServiceChannel

Corrigo

Ecotrak

CMMS

Job description

Client is seeking an experienced Facilities Service Manager to lead and oversee its facilities service operations in Signal Hill, California.

This opportunity is ideal for a hands-on facilities or service operations professional who understands commercial maintenance from the ground up and has experience leading service coordinators, technicians, or maintenance teams. Candidates with backgrounds in restaurant, retail, or multi-site commercial facilities are strongly encouraged to apply.

The ideal candidate combines technical knowledge of commercial facility repairs with strong leadership, work-order management, dispatching, vendor coordination, and client service skills.

Key Responsibilities

• Lead, coach, and develop a team of approximately 11 Facilities Coordinators and 2-3 Service Technicians.
• Oversee incoming work orders, assess service requirements, and coordinate the timely dispatch of technicians.
• Manage repair, preventive maintenance, emergency service requests, and small projects.
• Schedule workloads and ensure efficient coordination between facilities coordinators, technicians, vendors, and subcontractors.
• Prepare, review, and coordinate estimates, quotes, bids, and scopes of work.
• Monitor service-level agreements (SLAs), key performance indicators (KPIs), response times, work-order aging, and completion rates.
• Manage client escalations and ensure timely, effective resolution of service issues.
• Coordinate vendor performance, service quality, pricing, documentation, and follow-through.
• Support recruiting, interviewing, onboarding, training, and development of team members.
• Identify opportunities to improve service workflows, operational efficiency, and overall customer satisfaction.
• Ensure service requests are handled efficiently and meet established quality and performance standards.

Required Qualifications

• Experience in facilities maintenance, facilities coordination, field service, maintenance operations, or commercial service management.
• Previous team leadership or supervisory experience managing facilities coordinators, service technicians, dispatchers, or similar service personnel.
• Hands-on experience with work-order intake, assessment, assignment, scheduling, and technician dispatch.
• Working knowledge of commercial facility repairs, including HVAC, plumbing, electrical, general maintenance, and troubleshooting.
• Experience coordinating vendors, subcontractors, and service providers.
• Experience preparing or reviewing estimates, quotes, bids, or scopes of work.
• Ability to monitor service performance, manage priorities, resolve escalations, and meet SLAs and KPIs.
• Strong communication, organization, problem-solving, and team-development skills.
• Ability to work onsite in Signal Hill, California.

Preferred Qualifications

• Experience supporting restaurant chains, retail locations, or multi-site commercial facilities.
• Familiarity with ServiceChannel, Corrigo, Ecotrak, CMMS, or similar work-order management systems.
• Experience managing emergency repairs, preventive maintenance, and small facilities projects.
• Experience improving dispatching processes, service workflows, and operational performance.