Facilities Manager

JLL; Sylva (NC); On-site; USD 90,000 - 115,000; Full time

Job summary

JLL is seeking a Senior Facilities Manager to oversee a team delivering integrated facilities management across assigned accounts in Sylva, NC. You will manage staff performance, coordinate with landlords, ensure lease compliance, and drive budgeting and reporting adherence.

This role requires strong leadership, excellent communication, and hands-on experience in facilities operations with a focus on client service and data analysis.

Qualifications

• Experience leading Integrated Facilities Management teams or services.
• Knowledge of standard business and accounting practices.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage performance and outcomes of staff reporting to this position.
• Interface with landlords/owners to ensure lease compliance and timely reporting.
• Provide facility services per accounts’ procedures and policies; coordinate information flow.
• Ensure compliance with local, state, and federal laws for operating facilities.
• Lead Facility Management services across assigned facilities and geography.
• Prepare, submit, and manage facility budgets; monitor variances and recovery processes.
• Support collection of management fees from tenants occupying owned premises.
• Lead staff development, succession planning, and performance conversations.
• Contribute to compensation planning and career development plans for direct reports.

Skills

Leadership

Relationship building

Communication

Customer service

Excel

Data analysis

Tools

Excel

Job description

Required

• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
• Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts’ owned premises
• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
• Involved in compensation planning process
• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

Desired experience and technical skills

• Strong leadership and relationship building skills
• Strong interpersonal and problem-solving skills
• Excellent verbal/written communication and presentations skills
• Proven record of providing excellent internal and external customer service
• Knowledge of Excel and ability to analyze data

Preferred

• 8-10 years of experience leading Integrated Facilities Management teams/services
• Knowledge of standard business and accounting practices