Facilities Manager

JLL; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

JLL in New York City is seeking an experienced Facilities Manager to oversee Class A office operations for a premier financial institution. You will deliver exceptional workplace experiences while ensuring operational excellence, regulatory compliance, financial performance, and best-in-class service delivery.

The role requires strong financial acumen, stakeholder management, and the ability to lead multiple vendors and cross-functional teams in a fast-paced environment, with focus on safety,

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business, Real Estate, or related field or 8–10+ years FM experience.
• Experience managing Class A commercial office buildings.
• Strong financial reporting and budgeting experience.
• Experience coordinating with multiple vendors and service contracts.
• Experience in regulated environments and compliance-driven operations.

Responsibilities

• Manage day-to-day operations of a Class A office building to meet client expectations and contract obligations.
• Oversee budgets, forecasts, accruals, and variance reporting; review invoices for compliance.
• Ensure regulatory compliance with OSHA, DOB, FDNY, EPA, Local Laws, and EHS programs.
• Lead client relationship management with stakeholders and executive reporting on performance.
• Direct vendor management, performance reviews, and KPI tracking for multiple service providers.
• Lead facilities personnel and vendor teams; promote accountability and continuous improvement.
• Coordinate workplace services to support executive events, meetings, and business continuity.

Skills

Financial acumen

Stakeholder management

Leadership

Vendor management

Project management

Regulatory compliance

Communication skills

Facilities management

Budgeting & forecasting

Cross-functional collaboration

Job description

About The Role

We are seeking an experienced, client-focused Facilities Manager to oversee Class A commercial office operations supporting a premier financial institution in New York City. This individual will be responsible for delivering exceptional workplace experiences while ensuring operational excellence, regulatory compliance, financial performance, and best-in-class service delivery.

About The Role

We are seeking an experienced, client-focused Facilities Manager to oversee Class A commercial office operations supporting a premier financial institution in New York City. This individual will be responsible for delivering exceptional workplace experiences while ensuring operational excellence, regulatory compliance, financial performance, and best-in-class service delivery.

The ideal candidate has experience managing facilities within investment banking, financial services, or other mission-critical corporate environments where operational reliability, white-glove service, and attention to detail are paramount.

This role requires a highly organized leader with strong financial acumen, excellent stakeholder management skills, and the ability to lead multiple vendors and cross-functional teams in a fast-paced environment.

Key Responsibilities

Operations Management

• Manage the day-to-day operations of a Class A commercial office building.
• Ensure the building operates safely, efficiently, and in accordance with client expectations and contractual obligations.
• Oversee preventive maintenance programs and ensure completion of corrective maintenance activities.
• Partner with ENG team to assist with managing systems including HVAC, electrical, plumbing, life safety, vertical transportation, lighting, and critical infrastructure.
• Coordinate after-hours work, user requests, shutdowns, emergency management and business continuity planning.
• Support operational readiness for executive events, client meetings, and high-profile functions.

Financial Management

• Manage operating budgets, forecasts, accruals, and variance reporting.
• Review and approve invoices while ensuring compliance with procurement policies.
• Identify opportunities for cost savings, operational efficiencies, and process improvements.
• Prepare business cases and ROI analyses for capital improvements and operational initiatives.
• Track capital projects and operating expenses to ensure financial targets are achieved.
• Partner with sourcing and procurement teams during RFPs and contract negotiations.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations including NYC-specific requirements.
• Manage vendor compliance documentation, insurance requirements, permits, and safety certifications.
• Coordinate regulatory inspections and corrective actions.
• Maintain compliance with OSHA, FDNY, DOB, EPA, ADA, Local Laws, and corporate EHS programs.
• Support emergency preparedness, business continuity, life safety drills, and incident management.
• Maintain audit-ready documentation and operational records.

Client Relationship Management

• Serve as the primary point of contact for client stakeholders.
• Build trusted relationships through proactive communication and exceptional service delivery.
• Provide executive-level reporting on operational performance, KPIs, financials, projects, and risks.
• Anticipate client needs and recommend innovative workplace solutions.
• Ensure a hospitality-driven workplace experience that exceeds client expectations.

Vendor Management

Lead and manage multiple integrated service providers including, but not limited to:

• Janitorial
• Landscaping
• Pest Control
• Vertical Transportation
• Fire Life Safety
• Specialty Contractors
• Conduct regular vendor performance reviews and KPI assessments.
• Ensure all vendors meet contractual service levels and safety expectations.

Leadership

• Lead and develop facilities personnel and vendor teams.
• Foster a culture of accountability, collaboration, continuous improvement, and customer service.
• Coach team members through performance management and professional development.
• Promote operational excellence through standardization and best practices.

Hospitality & Workplace Experience

• Champion a hospitality-first mindset across all facility operations.
• Ensure executive spaces, conference centers, pantries, common areas, and amenity spaces consistently reflect the highest standards.
• Coordinate workplace services to support an exceptional employee and visitor experience.
• Partner with Workplace Experience, Events, Security, Engineering, and Food Services teams to deliver seamless operations.

Required Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business, Real Estate, or related field or the equivalent of 8-10+ years of Facilities Management experience
• Experience supporting financial institutions, investment banks, hedge funds, law firms, or other high-profile corporate environments strongly preferred
• Experience managing Class A commercial office buildings
• Strong understanding of building operations and engineering systems
• Proven experience managing operating budgets and financial reporting
• Experience managing capital improvement projects
• Strong knowledge of preventive maintenance programs
• Demonstrated success managing multiple vendors and service contracts
• Experience working within highly regulated and compliance-driven environments
• Excellent verbal and written communication skills
• Strong organizational and project management skills
• Proficiency with Microsoft Office Suite, CMMS platforms, and financial management systems

Preferred Qualifications

• NYC commercial real estate experience
• Experience supporting trading floors or mission-critical facilities
• IFMA, BOMI, FMP, CFM, or RPA designation
• OSHA 30 certification
• Knowledge of NYC Local Laws and building compliance requirements
• Experience with IWMS/CMMS platforms

Core Competencies

• Financial Acumen
• Client Relationship Management
• Leadership & Team Development
• Hospitality Mindset
• Operational Excellence
• Regulatory Compliance
• Vendor Performance Management
• Strategic Thinking
• Executive Communication
• Problem Solving
• Project Management
• Risk Management
• Process Improvement
• Business Continuity Planning
• Customer Experience

Success Measures

The successful Facilities Manager will consistently:

• Deliver exceptional client satisfaction and workplace experiences.
• Maintain 100% regulatory and contractual compliance.
• Meet budget and forecasting targets while identifying cost-saving opportunities.
• Achieve operational KPIs for preventive maintenance, work order completion, and service delivery.
• Build strong partnerships with clients, vendors, and internal stakeholders.
• Foster a culture of accountability, safety, innovation, and continuous improvement.
• Ensure the facility operates with the reliability, professionalism, and attention to detail expected within a premier New York financial institution.