Facilities Management Supervisor

spsnorthamerica; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

SPS North America is seeking a proactive Facilities Management Supervisor to oversee building operations, maintenance, workplace readiness, and life-safety compliance within a high-profile corporate environment.

This role acts as the primary liaison among the client, property management, building engineering, IT, and third-party vendors, driving safety, reliability, and timely resolution of issues. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in facilities management or corporate workplace services.
• Knowledge of HVAC, electrical, plumbing, and building infrastructure.
• Experience managing work orders, preventive maintenance, inspections, and SLAs.
• Familiarity with BMS, CMMS, and service-ticketing platforms.

Responsibilities

• Oversee daily building operations, maintenance, and workplace infrastructure.
• Manage full work order lifecycle from intake to resolution.
• Coordinate preventive maintenance, inspections, and corrective actions.
• Monitor conditions and address issues affecting comfort or operations.
• Coordinate vendors, contractors, and service providers to ensure quality and safety.
• Maintain accurate records, reports, and documentation.

Skills

Proactive

Detail-oriented

Facilities management

Communication

Problem-solving

Tools

BMS

CMMS

Service-ticketing systems

Job description

Building Operations & Maintenance | Work Order Management | Life Safety

Company: SPS North America

Reports to: Client Manager

Travel: Up to 25%

Job Overview

SPS North America is seeking a proactive, detail-oriented Facilities Management Supervisor to oversee building operations, maintenance, workplace readiness, and life-safety compliance within a high-profile corporate environment.

This role is responsible for maintaining a safe, fully operational, and professionally presented workplace while ensuring facilities requests, preventive maintenance, building systems, and vendor services are managed effectively. Serving as a key liaison among the client, property management, building engineering, IT, and third-party vendors, the Facilities Management Supervisor will proactively identify operational risks, resolve issues, and maintain high service standards.

The ideal candidate combines strong technical facilities knowledge with exceptional communication, accountability, and problem-solving skills. Experience supporting corporate offices, financial services environments, or other high-expectation workplaces is highly desirable.

Key Responsibilities

Building Operations & Maintenance

Oversee daily building operations, maintenance activities, and workplace infrastructure, including HVAC, electrical, plumbing, mechanical, and environmental systems.

Manage the full work order lifecycle, including intake, prioritization, assignment, tracking, escalation, communication, and resolution, ensuring compliance with established SLAs.

Conduct daily site walks and scheduled inspections to identify deficiencies and maintain workplace readiness.

Coordinate preventive maintenance programs, repairs, building inspections, and corrective actions.

Monitor building conditions and proactively address issues that could affect employee comfort, business continuity, or operational performance.

Oversee janitorial services, waste management, pest control, plant care, furniture maintenance, storage areas, and facilities supplies.

Maintain accurate work order records, asset inventories, inspection reports, and operational documentation.

Life Safety & Risk Management

Support workplace safety programs, emergency preparedness, business continuity, and life-safety compliance.

Coordinate emergency evacuation procedures, building drills, and incident response activities.

Partner with property management and engineering teams on fire protection systems, emergency generators, elevators, water events, security incidents, and other facility emergencies.

Document incidents, coordinate corrective actions, and ensure appropriate escalation and after-hours response procedures are followed.

Client & Stakeholder Partnership

Serve as a primary facilities contact for the client, property management, building engineering, and service providers.

Maintain clear, timely communication regarding service requests, building conditions, planned maintenance, outages, and operational disruptions.

Partner with IT and workplace teams on facilities-related technology, including meeting room infrastructure, digital signage, access control, occupancy sensors, and service-management platforms.

Collaborate with Facilities Management, Workplace Experience, and Hospitality teams to deliver a seamless workplace experience.

Escalate critical issues promptly and provide updates through resolution.

Vendor & Contractor Management

Coordinate third-party vendors and contractors to ensure work quality, timely completion, safety, and contract compliance.

Monitor vendor performance against service expectations, SLAs, and established quality standards.

Conduct vendor inspections and quality-assurance reviews, identifying opportunities for improved performance and cost efficiency.

Coordinate maintenance projects, workplace enhancements, repairs, and capital-improvement activities.

Workplace Readiness & Operational Excellence

Conduct opening, midday, and closing inspections to ensure all floors, meeting rooms, common areas, pantries, and support spaces are ready for use.

Maintain a polished, safe, and fully functional workplace consistent with client expectations.

Support workplace events and special initiatives through facilities coordination and logistical preparation.

Maintain accurate operational reporting, incident logs, work order tracking, and continuous-improvement initiatives.

Qualifications & Experience

Experience in facilities management, building operations, maintenance, or corporate workplace services.

Working knowledge of HVAC, electrical, plumbing, mechanical systems, and building infrastructure.

Experience managing work orders, preventive maintenance, inspections, and service-level commitments.

Familiarity with building management systems (BMS), computerized maintenance management systems (CMMS), and service ticketing platforms.

Experience coordinating vendors, contractors, property management, and building engineering teams.

Knowledge