Facilities Management Supervisor

SPS North America; New York (NY); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonus Programs

Benefits

Job summary

SPS North America is seeking a proactive Facilities Management Supervisor to oversee building operations, maintenance, workplace readiness, and life-safety compliance in a high-profile corporate environment in New York.

You will manage work orders, coordinate preventive maintenance, and partner with client, property management, IT, and vendors to ensure a safe, fully operational workplace. This role requires up to 25% travel and offers competitive compensation and benefits.

Qualifications

• Experience in facilities management, building operations, or corporate workplace services.

Responsibilities

• Oversee daily building operations, maintenance activities, and workplace infrastructure (HVAC, electrical, plumbing, mechanical).
• Manage full work order lifecycle with SLAs, prioritization, assignment, tracking, escalation and resolution.

Job description

Building Operations & Maintenance | Work Order Management | Life Safety

Company: SPS North America
Reports to: Client Manager
Travel: Up to 25%

Job Overview

SPS North America is seeking a proactive, detail-oriented Facilities Management Supervisor to oversee building operations, maintenance, workplace readiness, and life-safety compliance within a high-profile corporate environment.

This role is responsible for maintaining a safe, fully operational, and professionally presented workplace while ensuring facilities requests, preventive maintenance, building systems, and vendor services are managed effectively. Serving as a key liaison among the client, property management, building engineering, IT, and third-party vendors, the Facilities Management Supervisor will proactively identify operational risks, resolve issues, and maintain high service standards.

The ideal candidate combines strong technical facilities knowledge with exceptional communication, accountability, and problem-solving skills. Experience supporting corporate offices, financial services environments, or other high-expectation workplaces is highly desirable.

Key Responsibilities

Building Operations & Maintenance

Oversee daily building operations, maintenance activities, and workplace infrastructure, including HVAC, electrical, plumbing, mechanical, and environmental systems.

Manage the full work order lifecycle, including intake, prioritization, assignment, tracking, escalation, communication, and resolution, ensuring compliance with established SLAs.

Conduct daily site walks and scheduled inspections to identify deficiencies and maintain workplace readiness.

Coordinate preventive maintenance programs, repairs, building inspections, and corrective actions.

Monitor building conditions and proactively address issues that could affect employee comfort, business continuity, or operational performance.

Oversee janitorial services, waste management, pest control, plant care, furniture maintenance, storage areas, and facilities supplies.

Maintain accurate work order records, asset inventories, inspection reports, and operational documentation.

Life Safety & Risk Management

Support workplace safety programs, emergency preparedness, business continuity, and life-safety compliance.

Coordinate emergency evacuation procedures, building drills, and incident response activities.

Partner with property management and engineering teams on fire protection systems, emergency generators, elevators, water events, security incidents, and other facility emergencies.

Document incidents, coordinate corrective actions, and ensure appropriate escalation and after-hours response procedures are followed.

Client & Stakeholder Partnership

Serve as a primary facilities contact for the client, property management, building engineering, and service providers.

Maintain clear, timely communication regarding service requests, building conditions, planned maintenance, outages, and operational disruptions.

Partner with IT and workplace teams on facilities-related technology, including meeting room infrastructure, digital signage, access control, occupancy sensors, and service-management platforms.

Collaborate with Facilities Management, Workplace Experience, and Hospitality teams to deliver a seamless workplace experience.

Escalate critical issues promptly and provide updates through resolution.

Coordinate third-party vendors and contractors to ensure work quality, timely completion, safety, and contract compliance.

Monitor vendor performance against service expectations, SLAs, and established quality standards.

Conduct vendor inspections and quality-assurance reviews, identifying opportunities for improved performance and cost efficiency.

Coordinate maintenance projects, workplace enhancements, repairs, and capital-improvement activities.

Workplace Readiness & Operational Excellence

Conduct opening, midday, and closing inspections to ensure all floors, meeting rooms, common areas, pantries, and support spaces are ready for use.

Maintain a polished, safe, and fully functional workplace consistent with client expectations.

Support workplace events and special initiatives through facilities coordination and logistical preparation.

Maintain accurate operational reporting, incident logs, work order tracking, and continuous-improvement initiatives.

Qualifications & Experience

Experience in facilities management, building operations, maintenance, or corporate workplace services.

Working knowledge of HVAC, electrical, plumbing, mechanical systems, and building infrastructure.

Experience managing work orders, preventive maintenance, inspections, and service-level commitments.

Familiarity with building management systems (BMS), computerized maintenance management systems (CMMS), and service ticketing platforms.

Experience coordinating vendors, contractors, property management, and building engineering teams.

Knowledge of workplace safety, emergency response, life-safety procedures, and regulatory compliance.

Strong organizational, communication, documentation, and problem-solving skills.

Ability to prioritize competing demands, manage escalations, and work independently in a fast-paced environment.

Professional demeanor and the ability to interact effectively with executives, employees, clients, and service partners.

Core Competencies

Facilities Operations & Maintenance

Work Order and Preventive Maintenance Management

HVAC and Building Systems Oversight

Life Safety and Emergency Preparedness

Vendor and Contractor Management

SLA Compliance and Service Delivery

Workplace Inspections and Operational Readiness

Facilities Technology and CMMS Platforms

Incident Management and Escalation

Client Relationship Management

Risk Mitigation and Continuous Improvement

Physical Requirements

Ability to stand, walk, bend, and kneel for extended periods as required for inspections and facilities operations.

Ability to frequently lift or move items weighing 40 pounds or more and transport packages using standard wheeled carts with a load capacity of 60 pounds.

Manual dexterity to operate standard office equipment and enter information into service‑management systems.

Ability to use a telephone and computer simultaneously and perform tasks requiring close and distance vision, focus adjustment, and color differentiation.

Travel Requirements

Up to 25% travel may be required to support multiple client locations, regional offices, operational sites, and business meetings.

Other Duties

Responsibilities may evolve based on client requirements, operational priorities, and business needs. The successful candidate must demonstrate sound judgment, ownership, discretion, and a proactive approach to maintaining a safe, reliable, and exceptional workplace.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$82,000 - $82,000 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.