Facilities/Maintenance Administrative Assistant II

Marriott's Ocean Pointe; West Palm Beach (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

Discount at on-site Food & Beverage

Shoes for Crews credit

Coat/jacket provided for outdoor roles

Hats, sunscreen, and t-shirts provided

Bi-annual team events

Associate of the Month program

Job summary

Marriott's Ocean Pointe in West Palm Beach, FL is seeking an entry-level front-office/administrative associate to support guest services and reservations using standard computer and POS systems. You will handle mail, filing, and document preparation while maintaining a professional appearance and courteous communication with guests.

The role emphasizes accuracy, confidentiality, and teamwork to help deliver an exceptional guest experience in a hotel setting.

Qualifications

• Basic computer skills and familiarity with POS systems.
• Ability to communicate clearly with guests and team members.
• Professional appearance and customer-service oriented mindset.

Responsibilities

• Greet guests and acknowledge service needs according to standards.
• Update records and reservations using computer systems and POS when applicable.
• Handle mail, documents, and basic office tasks as directed.
• Maintain filing systems and assist with routine administrative duties.

Skills

Guest interaction

Clear communication

Discretion/confidentiality

Computer basics

Tools

POS systems

Job description

Hourly Rate: $22.30JOB SUMMARYEnter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.CORE WORK ACTIVITIESFollow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Attention to customer service with a professional and pleasant personality.Perform other reasonable job duties as requested by Supervisors.SITE SPECIFIC PERKSFree on-site parkingDiscount at all on-site Food & Beverage outletsWork shoe credit through Shoes for Crews twice a yearCompany branded coat/jacket for outdoor and travel rolesHats, sunscreen, and t-shirts are provided for outdoor roles, as neededBi-annual team building eventsQuarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation WeekGuest Satisfaction Survey awards if department specific goals are met (up to $100 a month)Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.