Facilities Leader: Client-Focused Ops & Projects

JLL; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

JLL in Miami seeks a Facilities Manager to proactively develop and manage client relationships, ensuring service levels and KPIs are met. You will lead a team to deliver site operations, safety compliance, and project delivery across the portfolio.

The role covers budgeting, vendor management, and cross-functional coordination to drive cost efficiency and high-quality service for the client.

Qualifications

• Bachelor’s Degree or Diploma in Facility, Property or Operations Management is desirable.
• Minimum 5 years’ experience in facilities, property management or related field.
• At least five years of supervisory experience in a facilities management-related field, including client service, conference services, vendor contracts and/or related services.
• Proficiency in a range of information technology tools and platforms.
• Excellence in communication skills.
• Strong analytical, organizational and presentation skills.
• Knowledge of local health and safety requirements (Fire Safety Manager Accreditation an advantage).

Responsibilities

• Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Manage the site/s in accordance with all agreed policies, procedures and contract scope.
• Assist with the development and implementation of the annual management plan for the building/s.
• Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the area manager for consideration.
• Responsible for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.
• Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site/s.
• Manage repairs and maintenance, minor works and other requests, tracking to completion.
• Support the move team during building moves, adds, and changes by attending site as required and acting as the building key point of contact/escalation.
• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and elevate instances of poor performance.
• Coordinate internally with other teams which may include fitness, food services, massage, transportation, security and capital projects.
• Lead projects for small scale construction activities.
• Support the sourcing SME and area managers through the vendor contract procurement process.
• Deliver portfolio management reports as required under the agreement with the client, and as requested.
• Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
• Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.
• Manage the annual budgeting and quarterly forecasting processes for the site/s under your management.
• Prepare current financial year budget spend reports (actual vs. budget, variance etc.).
• Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
• Help to develop and approve the annual capital plan for each building, interfacing closely with the client representative
• Ensure compliance within delegated financial and contractual authorities.

Skills

Communication

Analytical skills

Organizational skills

Presentation skills

Team leadership

Vendor management

Budgeting/financial

Education

Bachelor’s Degree or Diploma in Facility, Property or Operations Management

Job description

JLL in Miami seeks a Facilities Manager to proactively develop and manage client relationships, ensuring service levels and KPIs are met. You will lead a team to deliver site operations, safety compliance, and project delivery across the portfolio.

The role covers budgeting, vendor management, and cross-functional coordination to drive cost efficiency and high-quality service for the client.