Facilities & Guest Experience Coordinator

Compass Group USA; Clark (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

ESFM delivers facilities management solutions with a strong emphasis on hospitality and service excellence. The Facilities Coordinator works closely with the Business Services Manager to ensure daily workplace operations run smoothly, coordinating soft services, moves, and changes while maintaining high workplace standards.

The role requires leadership in overseeing both self-performed and subcontracted services, proactive client communication, and a focus on elevating the employee and guest

Qualifications

• Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience in positions such as Housekeeping Manager, Front Office Manager, or Workplace Experience leadership.
• Experience managing Soft Services, including janitorial operations.
• Experience with P&L management.

Responsibilities

• Serve as the primary point of contact for workplace services, delivering an exceptional hospitality experience for clients, employees, guests, and vendors.
• Coordinate daily workplace operations with the Business Services Manager and oversee soft service vendors, moves, and changes.
• Provide day‑to‑day oversight of self‑performed and subcontracted services (cleaning, janitorial, light maintenance, landscaping, waste management, etc.).
• Build strong relationships, communicate proactively, and anticipate customer needs to consistently exceed expectations.
• Ensure facilities remain clean, safe, organized, and presentation‑ready; monitor vendor performance against SLAs and implement operational best practices.

Job description

ESFM delivers facilities management solutions with a strong emphasis on hospitality and service excellence. The Facilities Coordinator works closely with the Business Services Manager to ensure daily workplace operations run smoothly, coordinating soft services, moves, and changes while maintaining high workplace standards.

The role requires leadership in overseeing both self-performed and subcontracted services, proactive client communication, and a focus on elevating the employee and guest