Facilities Dispatcher & Coordinator (On-Call)

Leo Facilities Maintenance; Wall Township (NJ); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Leo Facilities Maintenance is seeking a Facilities Coordinator I in Wall Township, NJ to respond to client inquiries, dispatch repair and maintenance work orders, and coordinate vendors efficiently. The role includes afterhours and on-call shifts, with both in-office and remote options where applicable.

Developed for a fast-paced environment, the position emphasizes organizational skills, attention to detail, and strong communication to ensure timely updates and accurate documentation across

Qualifications

• 1–3 years of experience in coordinator or customer service roles in high-volume environments.
• CRM and WOM platform experience preferred.
• Degree or equivalent work experience required.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members, leaders, and other departments to elevate issues as needed.
• Participate in Afterhours and on-call backup calendar with in-office and remote shifts; dispatch emergency calls and next-day priority work orders after hours.

Skills

Strong organizational skills

Attention to detail

Adaptable and able to work in a fast‑p

Time management

Multitask

Problem resolution skills

Professional written and verbal comms

Self-motivating

Education

Degree or equivalent work experience

Tools

CRM platform

WOM platform

Job description

Leo Facilities Maintenance is seeking a Facilities Coordinator I in Wall Township, NJ to respond to client inquiries, dispatch repair and maintenance work orders, and coordinate vendors efficiently. The role includes afterhours and on-call shifts, with both in-office and remote options where applicable.

Developed for a fast-paced environment, the position emphasizes organizational skills, attention to detail, and strong communication to ensure timely updates and accurate documentation across