Facilities Dispatcher & Scheduler - Afterhours & Remote

Leo; Wall Township (NJ); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Leo is seeking a dispatcher/coordinator to respond to client inquiries, update work orders, and follow up with vendors to ensure timely completion of repairs and maintenance. The role requires organization, attention to detail, and teamwork across internal and external contacts.

You will handle afterhours and on-call shifts, source vendors, obtain quotes, and maintain accurate job tracking in client portals. 1–3 years in a similar role is preferred.

Qualifications

• 1 to 3 years of experience in coordinator or customer service roles in a high-volume environment.
• Facilities services or trades experience is a big plus.
• CRM and WOM platform experience.
• Degree or equivalent work experience.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members and other departments to escalate issues as needed.
• Participate in Afterhours and on-call backup calendar with in-office and remote shifts.

Skills

Organizational skills

Multitasking

Adaptable

Communication (written & verbal)

Self-motivated

Education

Degree or equivalent work experience

Tools

CRM

WOM platform

Job description

Leo is seeking a dispatcher/coordinator to respond to client inquiries, update work orders, and follow up with vendors to ensure timely completion of repairs and maintenance. The role requires organization, attention to detail, and teamwork across internal and external contacts.

You will handle afterhours and on-call shifts, source vendors, obtain quotes, and maintain accurate job tracking in client portals. 1–3 years in a similar role is preferred.