Facilities Dispatch & Operations Coordinator

Leo Facilities Maintenance; United States; Hybrid; USD 50,000 - 60,000; Full time

Job summary

Leo Facilities Maintenance seeks a dispatch coordinator to respond to client and vendor inquiries, dispatch and track work orders, and follow up on progress with internal teams and vendors.

The role emphasizes strong organization, attention to detail, and the ability to multitask in a fast-paced environment, with occasional remote shifts and afterhours coverage. Salary ranges are $50,000–$60,000 plus bonus.

Qualifications

• Experience in high-volume coordination or customer service environments.
• Facilities services or trades experience is a big plus.
• Degree or equivalent work experience.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to vendors during shifts.
• Perform follow-up calls to ensure vendor response and job progression.
• Source and coordinate vendor services using internal or external tools.
• Maintain real-time updates in internal systems and client portals.
• Assist in obtaining quotes and internal approvals for work orders.
• Support documentation uploads and update portals as required.
• Review vendor profiles for compliance with company standards.
• Collaborate with team members and other departments to resolve issues.
• Participate in afterhours and on-call backup calendar with in-office and remote shifts.

Skills

Strong organizational skills

Attention to detail

Time management

Multitasking

Problem solving

Communication skills

Self-motivated

Education

1-3 years experience in coordinator or customer service

Tools

CRM

WOM platform

Job description

Leo Facilities Maintenance seeks a dispatch coordinator to respond to client and vendor inquiries, dispatch and track work orders, and follow up on progress with internal teams and vendors.

The role emphasizes strong organization, attention to detail, and the ability to multitask in a fast-paced environment, with occasional remote shifts and afterhours coverage. Salary ranges are $50,000–$60,000 plus bonus.