Facilities Dispatch Specialist — Multi-Store Support

Insight Global; Cincinnati (OH); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance team. Responsibilities include answering phone calls and emails about work orders and coordinating service with technicians. Candidates must be adaptable and experienced in multitasking and troubleshooting. This is a full-time mid-senior level position offering benefits including medical and vision insurance and 401(k).

Qualifications

• Experience in triaging and ticket/work order prioritization.
• Adaptability to learning from change and feedback.
• Background in a level 2 or 3 support role.

Responsibilities

• Answer inbound phone calls and emails regarding facilities work orders.
• Coordinate service with on-site technicians and store management.
• Troubleshoot reported events with field technicians.

Skills

Multitasking

Change management

Ticket/work order prioritization

Troubleshooting

Job description

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance team. Responsibilities include answering phone calls and emails about work orders and coordinating service with technicians. Candidates must be adaptable and experienced in multitasking and troubleshooting. This is a full-time mid-senior level position offering benefits including medical and vision insurance and 401(k).