Dispatch Clerk

Insight Global; Cincinnati (OH); Presencial; USD 27.552 - 31.684; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision insurance

401(k)

Descripción de la vacante

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance team. Responsibilities include answering phone calls and emails about work orders and coordinating service with technicians. Candidates must be adaptable and experienced in multitasking and troubleshooting. This is a full-time mid-senior level position offering benefits including medical and vision insurance and 401(k).

Formación

• Experience in triaging and ticket/work order prioritization.
• Adaptability to learning from change and feedback.
• Background in a level 2 or 3 support role.

Responsabilidades

• Answer inbound phone calls and emails regarding facilities work orders.
• Coordinate service with on-site technicians and store management.
• Troubleshoot reported events with field technicians.

Conocimientos

Multitasking

Change management

Ticket/work order prioritization

Troubleshooting

Descripción del empleo

Base pay range

$20.00/hr - $23.00/hr

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance and engineering team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 2,700 stores nationwide. The program goal is to protect the client against product loss in stores. They will coordinate service with on-site technicians, store management, and other internal stakeholders. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. Successful candidates will have experience with triaging, ticket/work order prioritization, change management, and a background in a level 2 or 3 support role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• IT System Custom Software Development and IT Services and IT Consulting

Benefits

• Medical insurance
• Vision insurance
• 401(k)

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