Facilities Coordinator

Newell Brands; Deerfield (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the home fragrance industry is seeking a maintenance coordinator responsible for resolving maintenance issues at retail satellite stores and facilities. The role involves managing vendor relationships, monitoring budgets, and ensuring a safe working environment. Ideal candidates will have strong communication skills, attention to detail, and experience in retail maintenance. Flexibility in scheduling is required to meet operational needs.

Qualifications

• Previous experience in retail store maintenance dispatching or similar roles is a plus.
• Basic knowledge of ADA and Building Department codes.

Responsibilities

• Prioritize and process service requests and resolve maintenance issues.
• Contact vendors to perform services and research potential changes.
• Assist with the management of construction and renovation projects.

Skills

Communication

Organizational Skills

Attention to Detail

Education

High School Diploma

Associate or Bachelor’s Degree

Job description

Job Overview

Responsible for resolving satellite store and Home Fragrance facility maintenance issues in a timely and efficient manner to ensure satisfactory selling and working environments. Must adhere to satellite store maintenance and renovation budgets. Review performance of contractors, vendors, and suppliers. Maintain a continuous open line of communication (24/7 availability) to ensure resolution of issues. Exercise discretion in the handling of confidential YCC information.

Responsibilities:

1. Prioritize and process service requests and resolve maintenance issues timely and efficiently to ensure a safe and pleasant environment within retail satellite stores and Home Fragrance facilities.
2. Contact vendors to perform services and research potential changes to vendor list.
3. Purchase and track inventory of company owned fixtures and equipment.
4. Monitor repair and maintenance costs to ensure budget constraints are met.
5. Inform facilities management of escalated and/or ongoing maintenance or vendor issues and make recommendations for improvement.
6. Set-up and organize satellite store data within the facilities management software program.
7. Source vendors and establish maintenance contracts for HVAC, Pest Control, Window Washing, Fire Alarm inspections, etc., for satellite stores.
8. Obtain and review quotes.
9. Assist with the management of construction and renovation projects at existing YCC satellite retail locations and Home Fragrance facilities, including reviewing contracts, awarding contracts, reviewing/approving invoices and quotes, and ensuring deadlines and budgets are met.

Qualifications:

• High School Diploma or equivalent; associate or bachelor’s degree a plus.
• Exceptional listening, verbal, and written communication skills, along with excellent interpersonal skills.
• Strong attention to detail and organizational skills with a proactive approach to decision-making and prioritizing demands in real time.
• Previous experience in retail store maintenance dispatching or similar roles is a plus.
• Basic knowledge of ADA and Building Department codes.
• Basic knowledge of Building Automation Systems and/or HVAC systems is a plus.
• Ability to prioritize work and manage others in a demanding, fast-paced environment.
• Flexibility in work schedule, including extended hours, weekends, and holidays as operational needs require. May include after-hours coverage on a rotating basis.