Facilities Coordinator

Crossroads-Trading-Co.

Berkeley (CA)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Competitive salary

Job summary

Crossroads Trading Co. is seeking a Facilities Coordinator to support maintenance, repair, and operational continuity for our store portfolio.

This role requires organizing communication, managing work orders, coordinating with vendors, and ensuring timely, cost‑effective solutions across multiple locations from North Berkeley. The ideal candidate balances priorities in a fast-paced retail environment, maintains detailed records, and collaborates with store teams and service providers to uphold

Qualifications

Bachelor’s Degree preferred.
Minimum two (2) years of experience managing in facilities, construction, or a related industry.
Proficiency with work order management systems and general software tools.

Responsibilities

Manage maintenance work orders from initial request through confirmed resolution.
Coordinate repairs, maintenance activities, and small projects across multiple store locations.
Track and prioritize open issues, vendor activities, approvals, and project milestones.
Ensure assigned work is completed accurately, on time, and within budget.
Proactively communicate status updates and next steps to stakeholders.

Skills

Facility maintenance

Project management

Communication

Time management

Vendor coordination

Problem solving

MS Office

Work order systems

Customer service

Education

Bachelor’s Degree preferred

Tools

MS Office

Job description

Benefits:

Health insurance
Training & development
Vision insurance
401(k)
401(k) matching
Dental insurance
Employee discounts
Competitive salary

In-office position OR Hybrid role available- first 6 months are in-office in North Berkeley. After the initial 6 month period, the hybrid schedule is 3 in-office days and 2 remote days.

Crossroads Trading Co., founded in 1991 and now one of the nation's largest buy-sell-trade clothing retailers, is seeking a Facilities Coordinator to support the maintenance, repair, and operational continuity of our store portfolio.

As part of the Operations team, you will play a key role in coordinating maintenance requests, managing vendor relationships, and ensuring stores receive timely, effective support. This position requires a highly organized communicator who can manage multiple priorities, take ownership of issues from start to finish, and maintain strong partnerships with both store teams and service providers.

Overview

Reporting to the Senior Operations Manager, the Facilities Coordinator serves as a primary point of contact for facility-related issues across multiple store locations. This role combines project coordination, vendor management, problem-solving, and communication to ensure maintenance and repair needs are resolved efficiently and professionally.

The ideal candidate is proactive, detail-oriented, and comfortable balancing competing priorities in a fast-paced environment.

Duties and Responsibilities

Work Order & Project Management

Manage maintenance work orders from initial request through confirmed resolution.
Coordinate repairs, maintenance activities, and small projects across multiple store locations.
Track and prioritize open issues, vendor activities, approvals, and project milestones.
Ensure assigned work is completed accurately, on time, and within budget.
Proactively communicate status updates and next steps to stakeholders.

Vendor Management & Collaboration

Serve as the primary liaison between store teams and external service providers.
Coordinate scheduling, scope, timelines, and expectations to ensure successful project execution.
Solicit, review, and compare vendor bids to ensure competitive pricing and appropriate scope.
Research and onboard new vendors as needed.
Monitor vendor performance and address challenges to maintain progress and accountability.

Communication & Documentation

Maintain accurate records of work orders, service visits, vendor communications, and project updates.
Document key decisions and summarize important verbal discussions in writing.
Communicate clearly and professionally with stores, vendors, and leadership.
Escalate issues promptly, providing recommendations and proposed solutions when appropriate.

Problem Solving & Prioritization

Evaluate facility issues and recommend practical, cost-effective solutions.
Prioritize requests based on urgency, operational impact, and business needs.
Identify recurring maintenance concerns and recommend long-term corrective actions.
Exercise sound judgment regarding when to act independently and when to escalated.

Organization and Prioritization

Manage competing priorities across a multi-location portfolio with accuracy and consistency
Maintain an organized system for tracking open tickets or tasks, vendor follow-ups, and outstanding approvals
Meet deadlines consistently; when a deadline is at risk, communicate proactively before it passes

Required Skills and Qualifications

Working knowledge of facility maintenance and building systems, including HVAC, plumbing, and electrical systems.
Demonstrated ability to manage projects and work orders through completion with strong ownership and follow-through.
Excellent written and verbal communication skills, including the ability to explain technical issues to non-technical audiences.
Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
Experience coordinating vendors and holding service providers accountable for performance and quality.
Strong problem-solving skills and sound decision-making abilities in a fast-paced environment.
Proficiency with Microsoft Office and work order management systems.
Professional, collaborative, and customer service-oriented approach.

Education and experience