Facilities Associate

BBC Group and Public Services; Los Angeles (CA); Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

Employer-Paid Medical and Dental保险

Generous Paid Time Off

Hybrid Working Arrangements

Work/Life Balance

Retirement Consulting

Pet Insurance

Job summary

BBC Group and Public Services seeks an experienced Office Services Manager to oversee the LA office operations, including reception, mailroom, and catering coordination. You will create efficient SOPs, ensure smooth daily services, and support the Head of Facilities with reporting and process improvements.

The role requires 3+ years in office services, strong organizational skills, and proficiency with Outlook, Excel, Zoom Workplace, and Teams.

Qualifications

• 3+ years of experience in office services management, including reception, mailroom, workplace operations, or event/catering coordination.
• Excellent organizational, planning, and time management skills.
• Strong interpersonal skills with the ability to communicate effectively at all levels.

Responsibilities

• Act as primary point of contact for Office Services functions, including Reception and Mailroom.
• Support and oversee daily office operations across all service areas.
• Provide backup support for the Head of Facilities.
• Create and maintain SOPs and operational standards.
• Organize and prepare complex documents into clear and concise briefings.
• Set up and break down catering for meetings and events.
• Coordinate with vendors to resolve service issues.
• Escalate facilities and workplace issues as needed.

Skills

Organizational skills

Communication

Multitasking

Problem solving

Tools

Outlook

Excel

Zoom Workplace

Teams

Job description

A globally renowned media company borne of the BBC, BBC Studios funds, creates, distributes, and commercializes some of the world’s most sought-after television, audio, and digital content. Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for audiences around the world.

JOB PURPOSE

***You must be authorized to work in the United States to be considered for this role.

To assist the Head of Facilities in overseeing the day-to-day operations of the BBC Studios LA office, including coordination of Office Services functions such as Reception, Mailroom, and workplace operations. The role also ensures a high level of operational reporting, analytics, and service delivery to maintain an efficient and exceptional work environment.

Job Impact

• Prioritize consistency, cleanliness, and responsiveness across all workplace services.
• Provide an exceptional workplace experience for staff.
• Act as an effective communicator with an understanding of office operations and staff needs.
• Create and maintain efficient systems, ensuring documentation and processes are organized and scalable.
• Ensure consistent delivery of office services across reception, mailroom, and shared environments.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Leadership & Operations

• Act as primary point of contact for Office Services functions, including Reception and Mailroom.
• Support and oversee daily office operations across all service areas.
• Provide backup support for the Head of Facilities.
• Create and maintain SOPs and operational standards.
• Organize and prepare complex documents into clear and concise briefings.
• Set up and break down catering for meetings and events.
• Coordinate with vendors (cleaning, pantry, building management) to resolve service issues.
• Escalate facilities and workplace issues to the Head of Facilities as needed.

Mail Room Responsibilities

• Manage incoming and outgoing mail and package distribution.
• Maintain mailroom cleanliness, organization, and supply levels.
• Post and maintain team and office signage.
• Maintain print hub cleanliness, functionality, and supply levels.
• Manage all office supplies across departments.

Office Services Responsibilities

• Maintain kitchen cleanliness, stocking, and supply levels.
• Wash and maintain catering dishes and equipment.
• Set and monitor dishwasher timers as needed.
• Conduct conference room checks throughout the day.
• Perform end-of-day conference room resets.
• Perform afternoon desk cleaning across the office.

Reception Responsibilities

• Manage visitor experience using Zoom Visitor Management.
• Maintain cleanliness across reception, and lounge spaces.
• Perform start-of-day conference room and supply station checks
• Book office tours for first-time visitors and new joiners with Office or Facilities leadership.
• Manage access badge activation, and deactivation with building management.
• Redirect incoming phone calls appropriately.

KNOWLEDGE, SKILLS. TRAINING, & EXPERIENCE

Professional Experience

• 3+ years of experience in office services management, including reception, mailroom, workplace operations, or event/catering coordination.

Knowledge and Skills

• Excellent organizational, planning, and time management skills.
• Ability to manage multiple and competing priorities calmly and effectively.
• Strong technical proficiency in office tools (Outlook, Excel, Zoom Workplace, Teams).
• High attention to detail with experience handling sensitive and confidential information.

Behaviors

• Avid consumer of content and passion for the BBC!
• Strong interpersonal skills with the ability to communicate effectively at all levels.
• Significant tact and integrity, to manage the sensitive nature of information that the role will involve.
• Emotional intelligence: ability to develop strong working relationships with stakeholders at all levels of the organization and externally.
• Proactive; anticipates the business needs and takes initiative to think about issues before they arise.
• Thrives in a fast paced, constantly changing environment.
• Adaptable and resourceful.

BENEFITS AND PERKS

• 100% Employer-Paid Medical and Dental Insurance (PPO plans)
• Generous Paid Time Off
• Flexible, Hybrid Working Arrangements
• Strong commitment to work/life balance
• Free Retirement Consulting for all employees
• Pet Insurance

COMPENSATION

The anticipated annual base salary for this position is $60,000. The actual base salary offered depends on the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and geographic location of the position.

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.