Operations Technician

BBC Group and Public Services; Washington (District of Columbia); Hybrid; USD 32,000 - 60,000; Full time

Job summary

The BBC Group and Public Services is seeking an Operations Technician to join the Washington DC team. You will support end-to-end IT workflows, monitor operations, and resolve issues to ensure uninterrupted broadcast facility services for TV, radio and online productions.

Ideal candidates will have strong IT literacy, hands-on hardware support experience, and solid incident management skills, with a focus on service continuity and effective communication within a busy media environment.

Qualifications

• Strong computer literacy across Windows/macOS and common business apps.
• Experience maintaining and supporting IT hardware including desktops, laptops and peripherals.
• Good diagnostic and problem-solving skills for technical issues.

Responsibilities

• Monitor workflows and support structures, resolving issues or escalating as needed.
• Respond promptly to operational issues to maintain service continuity.
• Understand stakeholder requirements and adapt to changing needs and priorities.
• Log activities accurately in the Remedy Ticketing System and communicate effectively.

Skills

Windows/macOS

IT hardware

Troubleshooting

Incident management

Ticketing systems

Communication

Documentation

Policy compliance

Health & safety

Tools

Remedy Ticketing System

Job description

JOB BAND: B
CONTRACT TYPE: Permanent, Full-time, At will
DEPARTMENT: BBC News
LOCATION: Washington DC
PROPOSED SALARY RANGE: $55,200 - $60,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Any offer of employment with the BBC will be conditional upon you having the right to live and work in the US (US citizenship, Green Card or work authorisation).

PURPOSE OF THE ROLE

This role works as part of a shift-working team ensuring IT, technical, and operational workflows are maintained. An Operations Technician (OT) will undertake defined support processes within a workflow and will either resolve issues or escalated following a defined process.

WHY JOIN THE TEAM

Join a world-renowned broadcaster at the heart of its international operations. As an Operations Technician you’ll play a vital role in ensuring that things run smoothly throught our broadcast facility for productions teams creating content for TV, Radio and Online platforms. This is your opportunity to make a real impact on global audiences while developing your technical expertise in a dynamic media environment.

YOUR KEY RESPONSIBILITIES AND IMPACT:

• Good understanding of at least one end-to-end operational IT workflow, including its purpose, requirements and agreed standards.
• Ability to monitor workflows and support structures, identifying and resolving issues or escalating appropriately when required.
• Ability to respond promptly to operational issues and initiate appropriate action to maintain service continuity.
• Understanding of stakeholder requirements, adapting to changing operational needs and priorities.
• Ability to prioritise workload under the guidance of senior colleagues and follow instructions effectively.
• Strong communication and administrative skills, including accurate logging of activities within the Remedy Ticketing System and effective communication with colleagues.
• Awareness and appreciation of health, safety and security requirements within the workplace.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Strong computer literacy, including Windows/macOS, common business applications, and a good understanding of IT hardware, software, and systems.
• Experience in maintaining, troubleshooting, and supporting IT hardware, including desktops, laptops, peripherals, and basic networking.
• Strong diagnostic and problem-solving skills, with the ability to identify, investigate, and resolve technical and system issues effectively.
• Experience supporting end users, including incident management, request fulfilment, ticketing systems, and appropriate escalation processes.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly and effectively to non-technical users.
• Effective administrative and documentation skills, with the ability to work independently and collaboratively, manage competing priorities, and deliver under pressure.
• Ability to learn and adhere to organisational policies, health and safety standards, and relevant regulatory requirements, with a flexible approach to a wide range of duties.

DESIRABLE:

• Problem solving methodologies.
• Experience in media and creative environments.
• Experience supporting audio-visual or media/broadcast equipment
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Understanding of cloud services (e.g. Microsoft 365, Azure, AWS)

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

Information at a Glance

This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.

Find out more about the BBC

Life at BBC

• Fair pay and flexible benefits specific to your location and contract type.
• Excellent career and professional development.
• Support in your working life.
• A values-based organisation where the way we do things is important as what we do.

Candidate pack

You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.