Facilities Account Manager – Janitorial Services Lead

GDI Services Inc US; Chicago (IL); On-site; USD 58,500 - 71,500; Full time

Job summary

GDI Services Inc US Chicago is seeking an Account Manager to oversee a janitorial account and lead a team to meet client expectations. You will train staff, assign shifts, and respond to client concerns with swift, decisive action.

The role requires at least 2 years of management experience in the janitorial industry, strong communication, and organizational skills. You will also participate in onboarding, training, and payroll-related tasks while upholding safety policies.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Skills

Team management

Communication

MS Office

Time management

Job description

GDI Services Inc US Chicago is seeking an Account Manager to oversee a janitorial account and lead a team to meet client expectations. You will train staff, assign shifts, and respond to client concerns with swift, decisive action.

The role requires at least 2 years of management experience in the janitorial industry, strong communication, and organizational skills. You will also participate in onboarding, training, and payroll-related tasks while upholding safety policies.