Facilities Account Manager — Lead Janitorial Team

GDI.com; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

GDI, Inc. in Chicago seeks an Account Manager responsible for the operational oversight of a janitorial team, ensuring client expectations are met or exceeded and regular building inspections.

The role offers $65,000 per year, with scheduling Tue-Sat 8:00 AM–4:30 PM; responsibilities include training staff, assigning shifts, handling customer concerns, payroll documentation, and enforcing safety policies.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Skills

Team management

Verbal and written communication

Attention to detail

Organizational skills

Multi-tasking

MS Office

Tools

MS Office (Word, Excel, Outlook)

Job description

GDI, Inc. in Chicago seeks an Account Manager responsible for the operational oversight of a janitorial team, ensuring client expectations are met or exceeded and regular building inspections.

The role offers $65,000 per year, with scheduling Tue-Sat 8:00 AM–4:30 PM; responsibilities include training staff, assigning shifts, handling customer concerns, payroll documentation, and enforcing safety policies.