Janitorial Operations Account Manager

GDI Integrated Facility Services; Bloomington (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

GDI Integrated Facility Services is seeking an Account Manager based in Bloomington, Illinois. This role involves operational accountability for the assigned account, including managing and training the janitorial team to meet customer expectations. Key responsibilities include onboarding new employees, responding to customer inquiries, and managing employee relations.

The ideal candidate will have at least 2 years of management experience in the janitorial industry, excellent customer service skills, and the ability to multitask effectively. This is a pivotal role to ensure service excellence and adherence to safety protocols.

Qualifications

• Minimum 2 years of management experience in the janitorial industry.
• Ability to meet deadlines and make decisions under pressure.
• Independent judgment and high integrity.

Responsibilities

• Manage and train the janitorial staff.
• Respond to customer concerns and ensure resolution.
• Onboard new employees and provide training.

Skills

Customer service skills

Attention to detail

Verbal communication skills

Organizational skills

Multi-tasking

Tools

MS Office (Word, Excel, Outlook)

Job description

GDI Integrated Facility Services is seeking an Account Manager based in Bloomington, Illinois. This role involves operational accountability for the assigned account, including managing and training the janitorial team to meet customer expectations. Key responsibilities include onboarding new employees, responding to customer inquiries, and managing employee relations.

The ideal candidate will have at least 2 years of management experience in the janitorial industry, excellent customer service skills, and the ability to multitask effectively. This is a pivotal role to ensure service excellence and adherence to safety protocols.