Facilities Account Manager I - Service Delivery & Vendors

PHFM | Facilities Maintenance - Interior & Exterior Services; Westerville (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and holidays

Wellness activities

Professional development opportunities

Job summary

A leading facilities maintenance company in Ohio is seeking an Account Manager to oversee service requests and maintain vendor relations. The ideal candidate has at least 3 years of account management experience, particularly in facilities maintenance or construction, and is familiar with CMMS systems. This role involves both independent and collaborative work in a high-volume environment. The company offers competitive benefits including medical, retirement plans, and ongoing professional development.

Qualifications

• Minimum of 3 years of experience in account management.
• Experience in Facilities Maintenance/Construction preferred.
• Familiarity with CMMS systems required.

Responsibilities

• Manage a high-volume assignment of service requests through the work order life cycle.
• Communicate effectively with stakeholders regarding work orders.
• Dispatch vendor partners and ensure timely service.
• Input data to track customer requests and maintain documentation.
• Conduct root cause analysis and develop preventive action plans.

Skills

Account management

Communication skills

Leadership

Analytical skills

Vendor management

Tools

CMMS systems

Microsoft Office Applications

Excel

Job description

A leading facilities maintenance company in Ohio is seeking an Account Manager to oversee service requests and maintain vendor relations. The ideal candidate has at least 3 years of account management experience, particularly in facilities maintenance or construction, and is familiar with CMMS systems. This role involves both independent and collaborative work in a high-volume environment. The company offers competitive benefits including medical, retirement plans, and ongoing professional development.