Facilitator Enablement & Quality Lead (Remote)

Jobgether SRL; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Parental leave

Professional growth opportunities

Flexible work environment

Job summary

Jobgether SRL is seeking an Instructional Design Manager based in the United States. The role focuses on scalable facilitation, readiness, and delivery excellence across products and regions, with up to 40% travel for international clients or business needs.

You will collaborate across Learning Design, Product, and Delivery to ensure high-quality live experiences. Lead onboarding and certification programs, build playbooks and guides, and embed readiness into product launches.

Qualifications

• 5+ years of experience in Instructional Design, Learning Experience Design, facilitator enablement, training, or a related field.
• 3+ years of experience delivering live, interactive learning across virtual, hybrid, and in-person environments.
• Experience developing facilitator onboarding, enablement, certification, or train-the-trainer programs.
• Experience evaluating facilitation performance through structured observation, coaching, performance rubrics, and feedback systems.
• Strong knowledge of adult learning principles and the relationship between instructional design and effective live facilitation.
• Experience designing scalable enablement pathways, quality frameworks, evaluation rubrics, certification standards, and facilitator-facing resources.
• Strong coaching and feedback skills, with the ability to identify both individual development needs and broader systemic quality issues.
• Ability to use quantitative and qualitative data to identify trends and inform continuous improvement.
• Strong judgment in balancing instructional design integrity with the realities of adaptive, live delivery.
• Experience collaborating across Learning Design, Product, Operations, and Delivery teams.
• Ability to influence standards and drive adoption without direct people-management authority.
• Strong communication skills and the ability to translate complex instructional concepts into clear, practical guidance.
• Experience supporting learning programs across multiple regions, cultures, or delivery environments is highly desirable.
• Demonstrated client-facing experience in a consultative, advisory, training, or learning-delivery capacity.
• Strong stakeholder management skills and the ability to build credibility, understand client needs, and confidently recommend learning and facilitation solutions.
• Comfortable working across virtual, hybrid, and in-person settings and traveling internationally when required.

Responsibilities

• Establish and maintain scalable facilitation methodologies, presentation standards, quality criteria, documentation practices, and inclusive facilitation guidelines across learning products and delivery modalities.
• Partner with Learning Design and related teams to translate instructional intent into practical facilitator guides, run-of-show materials, playbooks, and supporting resources.
• Design and maintain onboarding, enablement, certification, and readiness pathways for facilitators and subject-matter experts.
• Define readiness criteria and product-specific enablement requirements, while maintaining visibility into facilitator certification, expertise, and delivery readiness.
• Identify facilitator readiness gaps and recommend targeted enablement, coaching, or remediation approaches.
• Embed facilitation readiness into product development and launch processes, ensuring new products and major updates have the required guides, resources, standards, and delivery guidance before launch.
• Support product pilots and early deliveries to identify risks and improve facilitator readiness before broader rollout.
• Develop quality frameworks, observation practices, evaluation rubrics, and calibration processes to assess and improve facilitation performance.
• Use facilitator, learner, client, and delivery feedback to identify trends, distinguish individual performance issues from systemic challenges, and drive continuous improvement.
• Provide coaching and actionable feedback while translating recurring insights into improvements to facilitation methodology, curriculum, onboarding, and enablement.
• Track quality indicators and communicate delivery trends, risks, and opportunities to learning and product leadership.
• Partner directly with clients and internal client-facing teams to understand delivery requirements and provide guidance on learning experience, facilitation, and program execution.

Skills

Facilitation leadership

Live delivery coaching

Client-facing

Instructional design

Quality assurance

Cross-functional collaboration

Data-driven improvement

Presentation skills

Travel readiness

Education

Bachelor’s degree in Education/Instructional Design

Job description

Jobgether SRL is seeking an Instructional Design Manager based in the United States. The role focuses on scalable facilitation, readiness, and delivery excellence across products and regions, with up to 40% travel for international clients or business needs.

You will collaborate across Learning Design, Product, and Delivery to ensure high-quality live experiences. Lead onboarding and certification programs, build playbooks and guides, and embed readiness into product launches.