F&I Training & Performance Coach

CNA National Warranty Corp; Tennessee; On-site; USD 65,000 - 95,000; Full time

Job summary

CNA National Warranty Corp seeks an Income Development Manager to strengthen F&I capabilities and improve dealership performance across our distribution network. The role involves hands-on dealership training, both in-person and virtual, to drive practical application and compliant execution.

Reporting to the VP, National Distribution, you will design, deliver, and evaluate training programs, support assessments, and help grow CNAN’s product sales through effective income development techniques.

Qualifications

• Bachelor’s degree in Business Administration, Sales and Marketing, or related field, or equivalent work experience.
• At least two years of F&I sales experience in auto dealerships.
• At least three years of experience in progressive sales training positions within the vehicle service contract industry.
• At least two years of platform sales training experience.
• Strong knowledge of F&I principles, dealership operations, and relevant regulations and industry standards.
• Experience designing, delivering, and evaluating training with strong communication and facilitation skills.

Responsibilities

• Deliver practical F&I income development training through in-person, virtual, and web-based sessions, including train-the-trainer workshops.
• Help develop and deliver ACE training, reinforcing consistent use of training programs, processes, and materials.
• Support sales team members and agents in dealership assessment and training activities that strengthen F&I performance and grow sales of CNAN products.
• Train sales teams on effective income development techniques and translate learning into dealership practices.
• Measure and report on customer-facing training activities, using analysis to evaluate effectiveness and alignment with business goals.
• Ensure training aligns with relevant regulations, industry standards, and CNAN’s compliance expectations.
• Represent CNAN at industry functions, in person or through other channels.

Skills

F&I sales knowledge

Training design

Train-the-trainer

Communication skills

Regulatory compliance

Education

Bachelor’s degree or equivalent

Tools

Word

PowerPoint

Excel

Job description

CNA National Warranty Corp seeks an Income Development Manager to strengthen F&I capabilities and improve dealership performance across our distribution network. The role involves hands-on dealership training, both in-person and virtual, to drive practical application and compliant execution.

Reporting to the VP, National Distribution, you will design, deliver, and evaluate training programs, support assessments, and help grow CNAN’s product sales through effective income development techniques.