F&B Assistant Manager

Pyramid Global Hospitality; Puerto Rico; On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Regency Grand Reserve Puerto Rico, part of Pyramid Global Hospitality, is seeking a hospitality professional to lead guest services and oversee daily operations across departments.

The ideal candidate holds a degree in Business Administration or Hotel Management, is bilingual, and demonstrates strong leadership, communication, and a passion for delivering exceptional guest experiences.

Qualifications

• Degree in Business Administration and/or Hotel Management.
• Bilingual abilities in English and another language.
• Passion for hospitality and delivering exceptional guest experience.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Achieve established goals for total customer satisfaction in Food & Beverage and hotel services.
• Respond to feedback and maintain rating levels across guest survey platforms.
• Establish and maintain recruitment and retraining programs.
• Understand and supervise the responsibilities of service staff.
• Address and resolve guest requests promptly and professionally.
• Be familiar with the outlet menus and service times, including translations if needed.
• Supervise the work of assigned staff to ensure high-quality, timely service.
• Participate in meetings relevant to the position and ensure timely reporting.
• Maintain punctuality regarding reports and meetings related to the role.

Skills

Leadership

Team development

Bilingual

Communication

Coaching

Education

Degree in Business Administration or Hotel Management

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award‑winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World’s Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon‑style pool to a nearby 27‑hole Tom Kite‑designed golf course and a full‑service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.

Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people‑first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What You Will Have An Opportunity To Do

• Achieve established goals for total customer satisfaction in Food & Beverage, adhering to hotel standards.
• Respond to feedback and maintain ratings across various restaurant customer satisfaction survey platforms.
• Establish and maintain recruitment and retraining programs.
• Understand and supervise the responsibilities and duties of service staff.
• Promptly address and resolve any requests from guests and diners.
• Be thoroughly familiar with the outlet's menus—including translations and dish preparation times.
• Supervise the work of assigned staff to ensure service is prompt, courteous, high‑quality, and meets hotel standards.
• Participate in meetings relevant to the position.
• Punctuality regarding reports and meetings related to the role is required.

What are we looking for?

• Degree in Business Administration and/or qualification in Hotel Management.
• Bilingual.
• Passion for hospitality and delivering exceptional guest experience.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Flexible schedule, including evenings, weekends, and holidays.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.