Supervisor, Restaurant

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock Hotel & Casino Cincinnati seeks a Food & Beverage Supervisor for the Youyu restaurant. Lead service to deliver an authentic Hard Rock hospitality experience and support the Manager of F&B to maintain high standards.

You will train staff, manage inventory and costs, and collaborate with other departments to ensure guest satisfaction and operational excellence. This role emphasizes leadership and hands-on supervision on the casino floor.

Qualifications

• PHYSICAL DEMANDS Ability to stand and sit for extended periods. Duties may require Casino Floor exposure.

Responsibilities

• Oversee F&B aspects at Youyu restaurant with support of Manager of F&B to meet Hard Rock standards.
• Develop and implement project plans and priorities supporting current/future direction.
• Train, supervise, coach staff and conduct performance management.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Overview

The Food & Beverage Supervisor oversees aspects of managing the Youyu restaurant with support of the Manager of Youyu to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.

PRIMARY RESPONSIBILITIES

• Accomplish F&B objectives by contributing to strategic planning processes with Manager of F&B.
• Work with the Manager of F&B to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.
• Develop, implement and evaluate training and performance management program.
• Train, supervise, coach, and counsel staff.
• Participate in the induction of new staff members to Hard Rock culture.
• Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.
• Respond and seek resolutions to all guest concerns: live, by phone and email.
• Work with Shipping and Receiving to manage inventory and the flow of goods.
• Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.
• Maintain information on menus, prices, food and drink recipes, etc.
• Ensure accuracy and completion of all required reporting.
• Review and develop Guest history records to enhance personalized service for repeat Guests.
• Ensure control of all hard keys and electronic keys required to operate the department.
• Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
• Inspect product levels and storage areas to determine if enough supply is on hand.
• Work with other departments to accomplish tasks, as needed.
• Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.
• Perform additional duties as requested by the Manager of Food & Beverage.

LIVES THE BRAND

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

QUALIFICATIONS

PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!