Beverage Service Supervisor

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Tuition assistance

Quality healthcare and dental benefits

401k retirement plan

Team Member appreciation events

Job summary

Turning Stone Enterprises is seeking a Beverage Floor Supervisor to enhance guest experiences by overseeing Bartenders and Beverage Servers. This role demands exceptional guest service skills and previous F&B or supervisory experience, ensuring smooth operations in a vibrant casino environment.

The ideal candidate will excel in multitasking, maintain cleanliness, and train staff effectively. Competitive pay and various benefits are included.

Qualifications

• Previous F&B or supervisory experience required.
• Ability to organize, prioritize and complete multiple tasks simultaneously.
• Physical ability to stand/walk for long periods and lift up to 100 lbs.

Responsibilities

• Supervise all Bartenders, Beverage Porters, and Beverage Servers.
• Ensure every bar is stocked, clean, and open on time.
• Train staff on Beverage Operations and manage inventory levels.

Skills

Outstanding guest service skills

Money handling experience

Communication skills

Ability to multitask

Education

High School Diploma or Equivalency

College degree or secondary education preferred

Tools

Microsoft Office

Job description

Position Overview

Step into the exciting world of hospitality as a Beverage Floor Supervisor and elevate our guests' experiences to new heights! In this dynamic role, you will oversee a talented team of Bartenders, Barbacks, and Beverage Servers, ensuring smooth operations and exceptional service in a fast‑paced, high‑volume environment.

Your expertise and passion for the beverage industry will shine as you mentor staff, maintain quality standards, and contribute to the vibrant energy of our casino’s Food & Beverage operations.

Compensation & Schedule

Starting Pay Range: $45,000–55,000 yearly (non exempt). Flex Shift.

Responsibilities

• Supervise all Bartenders, Beverage Porters, Beverage Servers and Casino Area Attendants.
• Deliver informative and professional Team Talks, ensuring staff has the information they need for their shift.
• Enforce departmental dress code policies at all times, monitoring uniform, footwear, name tags and grooming.
• Ensure every bar on the beverage floor, including service bars, is stocked, clean and visibly appealing. Confirm bars open and close properly on time each day.
• Train employees in Beverage Operations, develop efficient training, break and shift schedules, and monitor business flow.
• Train staff on receiving sales slip reports and the tip declaration process.
• Monitor cleanliness of the casino floor, self‑serve stations, service bars, cash bars, liquor storage, and the south pump room, keeping the floor free of empty bottles, cups, trash and ashtrays.
• Complete and sign stock requisitions, monitor inventory levels, and communicate with the Beverage Inventory Coordinator about product status.
• Maintain knowledge of Beverage Operation’s internal functions, controls and software updates, and convey relevant changes to employees.
• Use Virtual Roster and the BOSS drinking ordering system effectively.
• Demonstrate outstanding guest service skills, acknowledge guests and engage in conversation.
• Maintain a professional and courteous demeanor, keeping confidentiality when communicating with other departments.
• Track and record leave, vacation, early outs, call‑outs and special requests accurately using AS400, ensuring staff are properly clocked.
• Assist any beverage team member as needed to ensure superior guest service.
• Monitor and train staff on TSRC alcohol compliance, reporting responsible service situations to the Beverage Manager or Assistant Beverage Manager.

Qualifications

• High School Diploma or Equivalency required; college degree or some level of secondary education preferred.
• Previous F&B or supervisory experience required.
• Above average verbal and written communication skills required.
• Computer skills with knowledge of Microsoft Office.
• Outstanding guest service skills.
• Money handling experience and basic math skills required.
• Ability to organize, prioritize and complete multiple tasks simultaneously.
• Decision‑making ability in a fast‑paced environment and flexibility to accommodate a flexible work schedule.
• Physical ability to stand/walk for long periods and lift up to 100 lbs.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career‑building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• Robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

About Turning Stone Enterprises

Turning Stone Enterprises is a dynamic organization operating the Turning Stone Resort Casino, satellite casinos, convenience stores, golf courses, and other ventures across Central New York.