F&B Supervisor: Lead Guest Experience & Service

Clear Destination Inc.; Orlando, Northern (FL, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Hyatt Place Orlando‑Lake Buena Vista is seeking a Food & Beverage Supervisor to oversee operations and deliver an excellent guest experience. The role aims to maximize sales and guest satisfaction through engaged team members.

The position requires prior F&B experience, a can‑do attitude, and the ability to follow guidelines under high‑pressure conditions. You will train staff, manage cash, and ensure spotless service in a dynamic hotel setting.

Qualifications

• Work Experience: Experience in F&B required; hospitality environment preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns and issues.
• Communication Skills: Must be able to convey information clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule including evenings, nights, weekends, and holidays.
• Clock-in/Out: Arrive and clock in on time, clock out at end of shift.

Responsibilities

• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Perform cash handling and deposit preparation.
• Supervise and participate in kitchen and dining area cleaning activities.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, and liquor, and report shortages.
• Requisition supplies and equipment needed.
• Observe and evaluate workers and work procedures to ensure quality standards.
• Inspect supplies, equipment, and work areas to ensure efficient service and standards.
• Assign duties, responsibilities, and workstations to team members.
• Perform personnel actions, such as hiring and firing staff, providing orientation and training.
• Conduct supervisory activities, such as creating work schedules or organizing time sheets.
• Recommend measures for improving procedures and performance to increase service quality and safety.
• Record production, operational, and personnel data on forms.
• Develop equipment maintenance schedules and arrange repairs.
• Greet and seat guests, present menus and wine lists.
• Schedule parties and take reservations.
• Present bills and accept payments.
• Resolve customer complaints regarding food service.

Skills

F&B experience

Can-do attitude

Follow guidelines

Pace & pressure

Listening & conflict resolution

Communication skills

Hospitality & guest service

Clock-in/out discipline

Breaks management

Schedule flexibility

Teamwork

Job description

Hyatt Place Orlando‑Lake Buena Vista is seeking a Food & Beverage Supervisor to oversee operations and deliver an excellent guest experience. The role aims to maximize sales and guest satisfaction through engaged team members.

The position requires prior F&B experience, a can‑do attitude, and the ability to follow guidelines under high‑pressure conditions. You will train staff, manage cash, and ensure spotless service in a dynamic hotel setting.