Food & Beverage Supervisor — Lead Service & Guest Experience

Loews Hotels & Co; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking a Food & Beverage Supervisor to oversee daily restaurant operations, ensuring top-tier guest experiences and adherence to health and safety standards. You will supervise staff, manage inventory, and support the Assistant Outlet Manager in delivering exceptional service.

The ideal candidate has 1–2 years of lead or supervisory restaurant experience, strong organizational and communication skills, and a passion for guest satisfaction.

Qualifications

• Food and Beverage Restaurant Experience is required.
• One to two years of lead or supervisor restaurant experience preferred.
• Liquor and beverage knowledge preferred.
• Knowledge of Microsoft Office preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies.
• Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist Team Leader to establish and monitor side work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check restaurant for cleanliness and set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist Team Leader in conducting menu classes and taste panels.
• Assist Team Leader in conducting month end inventory count and recording.
• Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins.
• Reports unsafe working conditions.
• Ensure proper handling of guest checks and cash transactions.
• Intercedes and/or fills in for Team Members should need occur
• Performs other duties as assigned.

Skills

Guest service

Leadership

Communication

Organization

English proficiency

Tools

Microsoft Office

Job description

Loews Hotels at Universal Orlando is seeking a Food & Beverage Supervisor to oversee daily restaurant operations, ensuring top-tier guest experiences and adherence to health and safety standards. You will supervise staff, manage inventory, and support the Assistant Outlet Manager in delivering exceptional service.

The ideal candidate has 1–2 years of lead or supervisory restaurant experience, strong organizational and communication skills, and a passion for guest satisfaction.