F&B Supervisor

IHG Hotels; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

IHG Hotels is seeking a Food & Beverage Supervisor for InterContinental Indianapolis, overseeing one or more full-service outlets and coordinating events.

You will supervise service and delivery of menu items, ensure compliance with health and safety standards, and train staff to deliver exceptional guest experiences while maintaining budgeted revenues and cost controls. Daily tasks include cash handling and shift close processes, and collaborating with Sales, Catering, and Guest Services.

Qualifications

• Experience supervising food and beverage staff in a high-volume setting.
• Strong customer service orientation with guest focus.
• Ability to manage cash handling and shift close processes.
• Willingness to train and develop team members.

Responsibilities

• Oversee daily service for one or more full-service outlets and coordinate events.
• Ensure high quality food, beverage, and consistent presentation.
• Monitor health, safety, and sanitation compliance and standards.
• Control costs, labor, and inventory; assist in budget achievement.
• Train, supervise, and support staff; coordinate with other departments.
• Respond to guest requests and resolve issues to ensure satisfaction.

Skills

Staff supervision

Customer service

Cash handling

Training

Job description

Food & Beverage Supervisor

About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy's iconic Monument Circle.

The landmarked Illinois Building showcases a $110 M restoration to feature 170

Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.

Explore our very own InterContinental® Hotels & Resorts - a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You'll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

At IHG we promise to give colleagues:

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

About this position

Supervise all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

FINANCIAL RETURNS

Oversee cash handling and check/credit policies and procedures.

Supervise accurate and accountable shift close process for all servers/bartenders.

Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s).

Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.

PEOPLE

Train employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.

Promote teamwork and quality service through daily communication and coordination with other departments.

Recommend and/or initiate disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.

Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.

Interact with outside contacts:

Guests - to ensure their total satisfaction

Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

Regulatory agencies - regarding safety and compliance matters

Other contacts as needed (professional organizations, community groups, local media)

GUEST EXPERIENCE

Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.

Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.

Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.

Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.

RESPONSIBLE BUSINESS

Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

Conduct pre-shift meetings to inform staff of daily eve