Room Service Server - InterContinental Indianapolis

InterContinental Hotels Group; Indianapolis (IN); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training program

Benefits package

Job summary

InterContinental Indianapolis is hiring Room Service Servers to deliver food and beverage to guests, while upholding the property’s standards. You will contribute to a seamless guest experience in a luxury environment.

Join a team that emphasizes hospitality, teamwork, and continuous training. The role offers competitive pay and a comprehensive benefits package, with opportunities to grow within IHG Hotels & Resorts.

Qualifications

• Excellent communication and guest service skills.
• Ability to read, write and perform basic math.
• Flexibility to work night, weekend and holiday shifts.
• Must be able to lift, push and pull up to 50 lbs.

Responsibilities

• Set up and deliver all food and beverage orders per property guidelines.
• Provide guests with exceptional service to ensure satisfaction.
• Conduct floor sweeps and remove trays to maintain sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet/Event Orders.

Skills

Great communication

Reading writing basic math

Night/weekend/holiday shifts

Able to lift up to 50 lbs

Job description

Room Service Server (4 openings available)

About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle.

The landmarked Illinois Building showcases a $110 M restoration to feature 170Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

At IHG we promise to give colleagues:

• Room to Belong:Enable
• Room to Grow:Enrich
• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

A little taste of your day-to-day

Every day is different,but you’ll mostly be:

• Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies.
• Provides guests with exceptional service in order to achieve customer satisfaction.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

What we need from you

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
• A good grasp of reading, writing and basic math
• The flexibility to work night, weekend, and holiday shifts
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
• Great communication – you’ll be warm, welcoming, and easy to talk to

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay rate for this role is $12 + tip
We offer a comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401k, and many other benefits to eligible employees.