F&B Supervisor

Tb-Isle-Resort-Lp; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

JW Marriott Turnberry Resort & Spa is seeking a Food & Beverage Supervisor to assist the F&B operations, ensuring guest satisfaction and financial performance within a luxury environment.

You will supervise associates, manage service standards, and oversee opening/closing procedures, staffing, and inventory. A strong knowledge of POS systems and a focus on guest service are essential for success.

Qualifications

• Minimum 1–2 years in food and beverage in luxury or fine dining venues.
• Experience in a luxury hotel environment preferred.
• Knowledge of Micros or other POS systems; strong guest service focus.

Responsibilities

• Assist in maintaining F&B policies, standards and procedures.
• Supervise staff and service presentation for meals.
• Maintain knowledge of menus across breakfast, lunch, dinner, bar and wine pairing.
• Oversee opening/closing procedures and shift staffing levels to meet guest needs.
• Assist with payroll, reports, inventory, and budgets for F&B operations.
• Resolve guest complaints to maintain high satisfaction levels.
• Support departmental meetings and communicate goals clearly.

Skills

Professional demeanor

F&B experience

Fine dining

Luxury hotel culture

POS systems knowledge

Education

High school diploma or GED

2-year degree in Food Service/Hotel Management

Tools

Micros POS

Job description

Scope of PositionThe Food & Beverage Supervisor will assist with the JW Marriott Turnberry Miami Resort & Spa Food & Beverage operations. He/she will assist in ensuring the operation meets guests’ needs, guest satisfaction and maximizes financial performance.Position RequirementsProfessional demeanor appropriate for a luxury environment.Minimum one to two years’ experience in in a food and beverage environment in a fine dining establishment or luxury hotel.Strong restaurant operation background.Effective at listening to, understanding, and clarifying the concerns raised by guests and members.Ability to thrive in a busy, fast-paced team environment as well as work independently and prioritize tasks effectively.Knowledge of Micros or other Point of Sale (POS) Systems.Excellent organizational, interpersonal, and administrative skills.ResponsibilitiesAssist with ensuring compliance with all food & beverage policies, standards, and procedures.Supervise Associates & tabletop presentation for meal service.Complete menu knowledge (breakfast, lunch, dinner, bar, and wine pairing).Supervise all opening/closing procedures of shift.Supervise staffing levels to ensure that member/guest service, operational needs and financial objectives are met.Maintain inventory of equipment, linen and other supplies.Ensure maintenance and cleanliness of service and communicate expectations to respective departments.Monitor and control Micros or POS system in accordance with guest checks and hotel reports.Assist in production of the payroll, reports, forecasts, inventory and budget for food and beverage operations.Resolve customer complaints as appropriate to maintain a high level of guest satisfaction and quality.Participate in departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results.Maintains JW Marriott Turnberry Resort & Spa standards of service.Promote and maintain good Associate relations between service kitchen, stewarding and dining room personnel.Assist in recruiting, interviewing, hiring, developing, and training Associates.Any other reasonable duties as required by management.EducationHigh school diploma or GED; 3-5 years’ experience in the food and beverage, culinary, or related professional area.OR2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.2 years’ experience in the food and beverage, culinary, or related professional area.Skills and AbilitiesAbility to communicate in the English language. Second language is a plus.Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques and sanitation standards.Knowledge of hotel food and beverage operations.Knowledge of proper chemical handling, cleaning techniques and use of equipment machinery.Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).Physical RequirementsMust be able to work in a fast-paced environment.Must be physically fit to lift, pull, and push items up to 50 pounds.Also requires standing/walking/reaching and bending throughout shift.