In Room Dining Supervisor

Tb-Isle-Resort-Lp; Florida; On-site; USD 50,000 - 65,000; Full time

Job summary

JW Marriott Turnberry Resort & Spa is seeking an In-Room Dining Supervisor to oversee the in-room dining and minibar operations, ensuring exceptional guest service and financial performance. You will supervise associates, manage menu knowledge, and maintain service standards across breakfast, lunch, dinner, bar, and wine pairings.

The ideal candidate has 3–5 years in luxury food & beverage, strong POS knowledge (Micros), excellent organizational and communication skills, and the ability to

Qualifications

• 3–5 years experience in food & beverage, culinary, or related professional area.
• Professional demeanor appropriate for a luxury environment.
• Strong restaurant operation background with staff supervision.
• Excellent communication and guest service abilities.
• Knowledge of Micros or POS systems.
• Must work flexible schedules including holidays/weekends.
• Able to lift up to 50 pounds and work in a fast-paced environment.

Responsibilities

• Assist with ensuring compliance with In Room Dining/Minibar policies, standards, and procedures.
• Supervise Associates & tabletop presentation for meal service.
• Complete menu knowledge (breakfast, lunch, dinner, bar, and wine pairing).
• Supervise opening/closing procedures of shift.
• Supervise staffing levels to meet guest service and financial objectives.
• Maintain inventory of equipment, linen, and other supplies.
• Assist in managing delivery of amenity packages and VIP gifts.
• Ensure maintenance and cleanliness of service and communicate expectations to departments.
• Monitor and control Micros/POS in accordance with guest checks and hotel reports.
• Resolve customer complaints to maintain guest satisfaction and quality.
• Provide direction to Associates to upsell In Room Dining services.
• Participate in departmental meetings.
• Promote good relations between service kitchen and stewarding.
• Assist in recruiting and interviewing Associates.
• Motivate, develop, and train staff.
• Perform other duties as required.

Skills

Customer service

Communication

Leadership

Multitasking

Interpersonal skills

Attention to detail

Education

High school diploma or GED

2-year degree in related field

Tools

Micros POS

Microsoft Office

Job description

Scope of PositionThe In Room Dining Supervisor will assist with the In-Room Dining and Minibar operations. He/she will assist in ensuring the food and beverage operation meets guests needs, guest satisfaction and maximizes financial performance.Position RequirementsProfessional demeanor appropriate for a luxury environment.Minimum one to two years experience in in a food and beverage environment in a fine dining establishment or luxury hotel.Strong restaurant operation background.Effective at listening to, understanding, and clarifying the concerns raised by guests and members.Ability to thrive in a busy, fast-paced team environment as well as work independently and prioritize tasks effectively.Knowledge of Micros or other Point of Sale (POS) Systems.Excellent organizational, interpersonal, and administrative skills.ResponsibilitiesAssist with ensuring compliance with all In Room Dining/Minibar policies, standards, and procedures.Supervise Associates & tabletop presentation for meal service.Complete menu knowledge (breakfast, lunch, dinner, bar, and wine pairing).Supervise all opening/closing procedures of shift.Supervise staffing levels to ensure that member/guest service, operational needs and financial objectives are met.Maintain inventory of equipment, linen, and other supplies.Assist in managing the delivery of amenity packages and VIP gifts.Ensure maintenance and cleanliness of service and communicate expectations to respective departments.Monitor and control Micros or POS system in accordance with guest checks and hotel reports.Resolve customer complaints as appropriate to maintain a high level of guest satisfaction and quality.Provide direction to Associates to upsell In Room Dining services.Participate in departmental meetings.Maintains JW Marriott Turnberry Resort & Spa standards of service and ensures their implementation.Promote and maintain good Associate relations between service kitchen and stewarding personnel.Assist in recruiting and interviewing Associates. Motivate, develop, and train.Perform any other reasonable duties as required by management.EducationHigh school diploma or GED; 3-5 years experience in the food and beverage, culinary, or related professional area.OR2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;2 years experience in the food and beverage, culinary, or related professional area.Skills and AbilitiesAbility to communicate in the English language. Second language is a plus.Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques and sanitation standards.Knowledge of hotel food and beverage operations.Knowledge of proper chemical handling, cleaning techniques and use of equipment machinery.Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).Physical RequirementsMust be able to work in a fast-paced environment.Must be physically fit to lift, pull, and push items up to 50 pounds.Also requires standing/walking/reaching and bending throughout shift.