Harry Soffer Food Runner

Tb Isle Resort Lp; Town of Florida (NY); On-site; USD 26,000 - 38,000; Full time

Job summary

JW Marriott Turnberry Miami Resort & Spa in Aventura, FL is seeking a Food Runner to deliver prompt, courteous service in a luxury hotel setting. The role emphasizes attention to detail, guest satisfaction, and team collaboration in a fast-paced restaurant environment.

Requirements include a high school diploma or GED, ability to work flexible hours, and basic knowledge of POS systems. Prior luxury hotel experience is a plus, with training for service standards provided.

Qualifications

• High school diploma or GED required.
• Experience in luxury hotel guest service is a plus.
• Familiarity with Micros or POS systems is preferred.

Responsibilities

• Greet guests by name and acknowledge seating with hotel standards.
• Know restaurant layout and location of equipment.
• Set tables with silverware and glassware, restock stations.
• Know ingredients, preparation, and presentation of menu items.
• Know and implement standards/procedures of service for guests.
• Communicate with guests, associates, or departments to ensure needs are met.
• Ensure place settings are appropriate and each guest has the necessary items.
• Assist to maintain appearance, sanitation, and service in all areas of the restaurant.
• Perform any other reasonable duties as required by management.

Skills

Guest service

Attention to detail

Multi-tasking

Basic POS knowledge

English proficiency

Education

High school diploma or GED

Tools

Micros POS

Job description

Job Details

Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180

Position Type: Full-Time/Part-Time

Scope of Position

The primary focus of the Food Runner is to provide prompt, courteous, and efficient food and beverage service in a luxury brand-inspired hotel environment where attention to detail is key. He/she will also provide the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Previous food and beverage experience in a luxury hotel environment is a plus.
• Basic computer knowledge (Micros or other POS systems).
• Outstanding and professional guest service skills.
• Food Handling & TIPS (Training for Intervention Procedures) certificate is required within 30 days of employment.
• Knowledge of food and wine is an asset.
• Excellent eye for detail and the ability to multi-task.
• Must be of minimum legal age to serve alcohol according to state law.

Responsibilities

• Greet guests by name whenever possible, and acknowledge each guest promptly after seating with hotel greeting standards.
• Knowledge of restaurant layout and location of all equipment and supplies.
• Set tables with silverware and glassware, and restock server stations.
• Knowledge of ingredients, preparation, and proper presentation of all menu items and specials.
• Know and implement standards/procedures of service for guests.
• Communicate with guests, Associates, or departments to ensure guests; needs are met.
• Ensure place settings are appropriate and each guest has the necessary items for the standard place setting.
• Assist as needed to maintain standards of appearance, sanitation, and service in all areas of the restaurant.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED.

Skills and Abilities

• Ability to communicate in the English language. A second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires reaching overhead/standing/walking/reaching and bending throughout the shift.