Security Officer (FT)

Tb-Isle-Resort-Lp; Florida; On-site; USD 33,000 - 48,000; Full time

Job summary

JW Marriott Miami Turnberry Resort & Spa is seeking a Security Officer to ensure the safety and security of guests, associates, and visitors across the resort. In a luxury, fast-paced environment you will monitor CCTV, conduct rounds, respond to incidents, complete reports, and assist guests with access while maintaining professional service standards.

Mandatory English communication, high school diploma preferred, CPR/First Aid certifications are a plus, and a valid driver’s license is required

Qualifications

• Professional demeanor appropriate for luxury environment.
• At least 6 months experience in high-volume or luxury hotel setting.
• CPR, First Aid and AED certifications preferred.
• Valid driver’s license required.

Responsibilities

• Maintain continual surveillance of resort areas and CCTV systems.
• Respond to incidents and emergencies in a timely manner.
• Complete security activity logs and incident reports.
• Assist guests with rooms and entry per hotel standards.
• Check packages and Associate bags via staff entrance/exit or parking areas.
• Escort suspicious persons off the property if warranted.

Skills

Professional demeanor

Multitask in luxury environment

CPR First Aid AED

Valid driver’s license

Customer service

English communication

Education

High school diploma

Tools

MS Shift

Key Watcher

SAFLOK

Job description

Scope of PositionThe Security Officer ensures the safety and security of all guests, members, Associates, patrons, and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of JW Marriott Miami Turnberry Resort & Spa.Position RequirementsProfessional demeanor appropriate for a luxury environment.Able to handle a multitude of tasks in an ever-changing environment.CPR, First Aid and AED Certifications, preferred.Knowledge of MS Shift, Key Watcher, SAFLOK is a plus.Minimum of six (6) months experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred.Must possess a valid driver’s license as this position requires driving a company golf cart throughout the property.ResponsibilitiesAlways comply with JW Marriott Miami Turnberry Resort & Spa regulations to encourage a safe and efficient resort operation.Adhere to office policies set forth by security management.Assist guests to their rooms or assist guests w/entry into their rooms according to hotel standards.Answer phones using standard greeting and assist the caller with their needs.Maintain continual surveillance of resort areas, bordering property, and CCTV systems.Always use proper radio etiquette.Complete security activity logs, documenting all activity during shift.Respond to all incidents in a timely manner.Ensure all incident reports are completed accurately.Defuse any incidents of threats or violence within the resort.Respond to emergency situations, including medical, security, guest complaints, etc.Administer First Aid/CPR, as necessary.Control all keys within the guidelines established.Check all packages and Associate bags via the staff entrance/exit, or entrance of the parking areas.Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons.Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.Knowledgeable of the resorts computerized locking system.Receive and process all lost and found items as per procedures established.Respond to all guest requests immediately.Perform any additional duties as required by management.EducationHigh school diploma: experience in a large hotel environment, preferred.Skills and AbilitiesAble to communicate in the English language. Second language is a plus.Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).Physical RequirementsMust be able to work in a fast-paced environment.Must be physically fit to lift, pull, and push items up to 100 pounds.Also requires standing/walking/reaching and bending throughout shift.