F&B Shift Manager - Casino Guest Experience Leader (+$5k Bonus)

Running Aces; Forest Lake (MN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k)

Employee Discounts

EAP program

Career growth

Recognition programs

Branded apparel

Job summary

Running Aces Casino in Columbus, MN is seeking a Food & Beverage Shift Manager to lead a dynamic F&B team on evenings and weekends. You will supervise daily operations, coach staff, ensure guest satisfaction, and drive an outstanding guest experience across dining venues while maintaining high service standards.

This hands‑on leadership role requires managing cash handling, shift duties, communications, and coordination with other departments, vendors, and events.

Responsibilities

• Lead and support Food & Beverage team members during assigned shifts while maintaining an active floor presence through coaching, assistance, and feedback.
• Deliver exceptional guest service by ensuring satisfaction, resolving concerns, and encouraging repeat business.
• Support a positive team environment by addressing employee questions, concerns, and conflicts.
• Complete shift responsibilities, including cash drawer pulls, side work checks, server report closeouts, and daily operational tasks.
• Manage phone calls, emails, and department communications professionally and efficiently.
• Participate in F&B meetings and collaborate with leadership on department goals and improvements.
• Support events, promotions, racing, concerts, reservations, and special activities.
• Build strong relationships with internal departments, vendors, representatives, and local partners.

Job description

Running Aces Casino in Columbus, MN is seeking a Food & Beverage Shift Manager to lead a dynamic F&B team on evenings and weekends. You will supervise daily operations, coach staff, ensure guest satisfaction, and drive an outstanding guest experience across dining venues while maintaining high service standards.

This hands‑on leadership role requires managing cash handling, shift duties, communications, and coordination with other departments, vendors, and events.