F&B Shift Manager

Running Aces Casino; Forest Lake (MN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k)

Employee discounts on food and merch

Employee Assistance Program (EAP) – 24

Career growth opportunities

Employee recognition programs

Branded apparel

Job summary

Running Aces Casino is seeking an experienced F&B Shift Manager to lead dining operations in Forest Lake, MN. The role focuses on hand-on leadership, coaching staff, and delivering outstanding guest experiences across venues.

You’ll oversee shifts, partner with leadership, and drive daily service quality while ensuring smooth operations. The position offers evenings/weekends hours, an on-site location, a $65k–$70k salary, and a $5,000 hiring bonus.

Qualifications

• Previous Food & Beverage leadership or supervisory experience preferred.
• Strong customer service skills with the ability to create positive guest experiences.
• Excellent communication skills with the ability to lead, coach, and support team members.
• Ability to handle guest concerns, employee issues, and stressful situations with professionalism.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively with team members, other departments, vendors, and community partners.
• Detail-oriented with the ability to complete operational tasks accurately, including cash handling and reporting.
• Proficiency with computer systems, including email and other business applications.
• Flexible availability to work varying shifts, including nights, weekends, and holidays.
• Must be able to obtain a Minnesota Racing Commission gaming license.

Responsibilities

• Lead and support Food & Beverage team members during assigned shifts while maintaining an active floor presence through coaching, assistance, and feedback.
• Deliver exceptional guest service by ensuring satisfaction, resolving concerns, and encouraging repeat business.
• Support a positive team environment by addressing employee questions, concerns, and conflicts.
• Complete shift responsibilities, including cash drawer pulls, side work checks, server report closeouts, and daily operational tasks.
• Manage phone calls, emails, and department communications professionally and efficiently.
• Participate in F&B meetings and collaborate with leadership on department goals and improvements.
• Support events, promotions, racing, concerts, reservations, and special activities.
• Build strong relationships with internal departments, vendors, representatives, and local partners.

Skills

Customer service

Communication

Coaching

Conflict resolution

Team collaboration

Organizational skills

Cash handling

Email & apps

Flexible scheduling

Tools

POS systems

Email tools

Reporting tasks

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

F&B Shift Manager

F&B-DEPT HEAD Forest Lake, MN, US 1 Attachments

2 days ago Requisition ID: 1234

Salary Range: $65,000.00 To $70,000.00 Annually

Food & Beverage Shift Manager

$5,000 hiring bonus

• Location: On-site,Running Aces Casino | Columbus, MN
• Schedule: Full time| Evenings and weekends

The Opportunity

Lead a dynamic Food & Beverage team in a fast-paced, guest-focused environment. As the Food & Beverage Shift Manager, you'll oversee daily operations, support and coach team members, and help deliver exceptional service across our dining venues. This is a great opportunity for a hands-on leader who enjoys developing people, solving challenges, and ensuring every shift runs smoothly while creating an outstanding guest experience.

What You’ll Do

• Lead and support Food & Beverage team members during assigned shifts while maintaining an active floor presence through coaching, assistance, and feedback.
• Deliver exceptional guest service by ensuring satisfaction, resolving concerns, and encouraging repeat business.
• Support a positive team environment by addressing employee questions, concerns, and conflicts.
• Complete shift responsibilities, including cash drawer pulls, side work checks, server report closeouts, and daily operational tasks.
• Manage phone calls, emails, and department communications professionally and efficiently.
• Participate in F&B meetings and collaborate with leadership on department goals and improvements.
• Support events, promotions, racing, concerts, reservations, and special activities.
• Build strong relationships with internal departments, vendors, representatives, and local partners.

What We’re Looking For

• Previous Food & Beverage leadership or supervisory experience preferred.
• Strong customer service skills with the ability to create positive guest experiences.
• Excellent communication skills with the ability to lead, coach, and support team members.
• Ability to handle guest concerns, employee issues, and stressful situations with professionalism.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively with team members, other departments, vendors, and community partners.
• Detail-oriented with the ability to complete operational tasks accurately, including cash handling and reporting.
• Proficiency with computer systems, including email and other business applications.
• Flexible availability to work varying shifts, including nights, weekends, and holidays.
• Must be able to obtain a Minnesota Racing Commission gaming license.

What we Offer You

• 401(k)
• Employee Discounts on food and merchandise
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Tools, resources and opportunities for career growth and development
• Employee recognition programs including , years of service, and employee of the quarter
• Branded apparel provided

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations