F&B Shift Supervisor — Elevate Guest Experience

Kickapoo Lucky Eagle Casino Hotel; Eagle Pass (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Kickapoo Lucky Eagle Casino Hotel is seeking an experienced front-of-house Supervisor to oversee dining and beverage service during assigned shifts. You will ensure guest satisfaction by maintaining a positive attitude and coordinating team members across servers, cashiers, bartenders, and hosts.

The role requires coordinating with the F&B Assistant Manager, monitoring compliance with health and safety standards, and assisting with scheduling, training, and throughput during peak hours.

Qualifications

• High School Diploma or GED is required.
• Current TABC seller/server certification required.
• 1 year of restaurant/beverage operations experience preferred.
• Cash handling experience preferred.
• Gaming industry experience preferred.
• English communication skills strong; Spanish a plus.

Responsibilities

• Oversee day-to-day front-of-house activities during shift.
• Supervise staff: servers, cashiers, bartenders, hosts.
• Ensure guest satisfaction and respond to concerns promptly.
• Assist in scheduling, training, and performance reviews.
• Maintain compliance with health, safety and regulatory standards.
• Manage cash handling procedures and end-of-shift counts.

Skills

Independent work

Interpersonal skills

Work under pressure

Deadline management

Leadership qualities

Guest service

Education

High School Diploma or GED

Job description

Kickapoo Lucky Eagle Casino Hotel is seeking an experienced front-of-house Supervisor to oversee dining and beverage service during assigned shifts. You will ensure guest satisfaction by maintaining a positive attitude and coordinating team members across servers, cashiers, bartenders, and hosts.

The role requires coordinating with the F&B Assistant Manager, monitoring compliance with health and safety standards, and assisting with scheduling, training, and throughput during peak hours.