F&B Shift Manager — Lead On-Site, $5K Signing Bonus

Running Aces Casino; Forest Lake (MN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k)

Employee discounts on food and merch

Employee Assistance Program (EAP) – 24

Career growth opportunities

Employee recognition programs

Branded apparel

Job summary

Running Aces Casino is seeking an experienced F&B Shift Manager to lead dining operations in Forest Lake, MN. The role focuses on hand-on leadership, coaching staff, and delivering outstanding guest experiences across venues.

You’ll oversee shifts, partner with leadership, and drive daily service quality while ensuring smooth operations. The position offers evenings/weekends hours, an on-site location, a $65k–$70k salary, and a $5,000 hiring bonus.

Qualifications

• Previous Food & Beverage leadership or supervisory experience preferred.
• Strong customer service skills with the ability to create positive guest experiences.
• Excellent communication skills with the ability to lead, coach, and support team members.
• Ability to handle guest concerns, employee issues, and stressful situations with professionalism.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively with team members, other departments, vendors, and community partners.
• Detail-oriented with the ability to complete operational tasks accurately, including cash handling and reporting.
• Proficiency with computer systems, including email and other business applications.
• Flexible availability to work varying shifts, including nights, weekends, and holidays.
• Must be able to obtain a Minnesota Racing Commission gaming license.

Responsibilities

• Lead and support Food & Beverage team members during assigned shifts while maintaining an active floor presence through coaching, assistance, and feedback.
• Deliver exceptional guest service by ensuring satisfaction, resolving concerns, and encouraging repeat business.
• Support a positive team environment by addressing employee questions, concerns, and conflicts.
• Complete shift responsibilities, including cash drawer pulls, side work checks, server report closeouts, and daily operational tasks.
• Manage phone calls, emails, and department communications professionally and efficiently.
• Participate in F&B meetings and collaborate with leadership on department goals and improvements.
• Support events, promotions, racing, concerts, reservations, and special activities.
• Build strong relationships with internal departments, vendors, representatives, and local partners.

Skills

Customer service

Communication

Coaching

Conflict resolution

Team collaboration

Organizational skills

Cash handling

Email & apps

Flexible scheduling

Tools

POS systems

Email tools

Reporting tasks

Job description

Running Aces Casino is seeking an experienced F&B Shift Manager to lead dining operations in Forest Lake, MN. The role focuses on hand-on leadership, coaching staff, and delivering outstanding guest experiences across venues.

You’ll oversee shifts, partner with leadership, and drive daily service quality while ensuring smooth operations. The position offers evenings/weekends hours, an on-site location, a $65k–$70k salary, and a $5,000 hiring bonus.