F&B Service Team Leader

UOL Claymore Investment Pte Ltd; Orchard (NE); On-site; USD 33,000 - 49,000; Full time

Job summary

Pan Pacific Orchard Singapore is seeking a Service Team Leader for our F&B outlets to support the Outlet Manager in delivering exceptional service. You will lead a team of service ambassadors, brief staff before each shift, and ensure timely delivery of orders with accurate billing.

The role requires strong knowledge of beverages, the ability to handle guest inquiries and complaints, and a focus on safety and hygiene. This is a full-time, on-site position at our Singapore location.

Qualifications

• Experience leading F&B service teams
• Strong guest service orientation
• Good knowledge of beverages and guest interaction

Responsibilities

• Lead and supervise a team of F&B Service Ambassadors to meet service standards.
• Brief Associates on job assignments via roll calls.
• Provide recommendations based on liquor knowledge.
• Take and record guest orders.
• Ensure proper table setup and order assembly for quality and hygiene.
• Deliver orders to guests promptly.
• Present and explain charges; process payments.
• Address and resolve guests' complaints.
• Perform end-of-day closing and reporting.
• Assist Outlet Manager in running operations.
• Uphold Workplace Safety and Health practices.
• Ensure hotel properties are protected and well-maintained; report damages.

Job description

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The bF&B Service Team Leader supports the Outlet Manager to ensure smooth service operations at our F&B Outlets. He/She is expected to WOW the guest through the delivery of exceptional service. We are looking for Service Team Leaders to support Restaurant operations.

Our Expectations:

• Lead and supervise a team of F&B Service Ambassador, ensuring grooming and service standards are met.
• Conduct rollcalls before start of operations to brief Associates on job assignments.
• Possess good knowledge of liquor brands and categories, alcoholic beverage terms, and basic food preparation terms to engage and give recommendations to guests.
• Take and accurately record guest orders.
• Supervise and inspect table set-up and assembly of food & beverage orders to ensure adherence to service quality and hygiene standards.
• Deliver orders to guest in a timely and professional manner.
• Present bill to guests, explain charges and process payments accordingly.
• Resolve guests' complaints.
• Perform end-of-day closing and prepare reports.
• Assist Outlet Manager in carrying out his/her function to efficiently administer and organise operations.
• Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
• Ensure that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.