Premium F&B Associate - Guest Service & Upsell

voco® Orchard Singapore; Orchard (NE); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Great salary and benefits

Excellent room discount

Comprehensive training

Job summary

voco Orchard Singapore is seeking dynamic and passionate F&B staff for its outlets. You will deliver excellent guest service and ensure a memorable dining experience across our outlets and dining spaces.

The role requires NITEC or Diploma in Hospitality Management, 1–2 years in F&B, and a valid food hygiene certificate; rotating shifts including evenings, weekends, holidays; and strong communication with guests and colleagues.

Qualifications

• NITEC or Diploma in Hospitality Management is required.
• At least 1–2 years of experience in F&B.
• Experience in bartending and hotel industry is an advantage.
• Valid food hygiene certificate.
• Willingness to work rotating shifts, including evenings, weekends and public holidays.
• Excellent communication with guests, colleagues and vendors.

Responsibilities

• Provide professional service to guests to deliver a memorable dining experience.
• Follow established service sequence to maintain consistency.
• Upsell menu items to maximize restaurant revenue.
• Prepare mise-en-place and mise-en-scene before, during, and after service.
• Attend shift briefings and stay informed on hotel activities.
• Interact with guests and suppliers to ensure satisfaction and handle orders/invoices.
• Assist with additional duties as required by superiors.

Skills

Guest service

Communication

Teamwork

Flexibility

Education

NITEC or Diploma in Hospitality Management

Job description

voco Orchard Singapore is seeking dynamic and passionate F&B staff for its outlets. You will deliver excellent guest service and ensure a memorable dining experience across our outlets and dining spaces.

The role requires NITEC or Diploma in Hospitality Management, 1–2 years in F&B, and a valid food hygiene certificate; rotating shifts including evenings, weekends, holidays; and strong communication with guests and colleagues.