Guest Experience Ambassador: Club Lounge & VIP Service

UOL Claymore Investment Pte Ltd; Orchard (NE); On-site; USD 22,000 - 38,000; Full time

Job summary

Pan Pacific Orchard Singapore is seeking a Guest Service Ambassador to join our Pacific Club lounge. You will assist breakfast, afternoon tea, and evening cocktail service, ensuring superior guest satisfaction and smooth operations across the club.

The role involves maintaining club standards, handling guest requests, and coordinating with Housekeeping and front desk to facilitate seamless check-ins and check-outs.

Qualifications

• 1 year of service experience in hospitality preferred.
• Demonstrates passion for high guest satisfaction.
• Equal employment opportunities commitment mentioned.

Responsibilities

• Set up and maintain the Pacific Club during breakfast, tea, and cocktails.
• Serve foods and drinks while upholding cleanliness standards.
• Keep Pacific Club clean and organized, report issues with fixtures or equipment.
• Manage requisition and stocking of F&B and operating supplies.
• Handle guest feedback with focus on exceptional experiences.
• Monitor daily VIP and lobby movements.
• Support guest check-ins/outs: confirm reservations, assign rooms, issue keys, process payments; coordinate with Housekeeping.
• Assist designated cashier tasks and closing reports in the computer system.
• Support Club Manager and team as needed.

Skills

Guest service

Hospitality operations

Communication skills

Teamwork

Problem solving

Tools

POS system

Reservation system

Computer system

Job description

Pan Pacific Orchard Singapore is seeking a Guest Service Ambassador to join our Pacific Club lounge. You will assist breakfast, afternoon tea, and evening cocktail service, ensuring superior guest satisfaction and smooth operations across the club.

The role involves maintaining club standards, handling guest requests, and coordinating with Housekeeping and front desk to facilitate seamless check-ins and check-outs.