Restaurant Service Staff

Kalahari Resorts LLC; Pocono Manor (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking Restaurant Service Staff to join our front-of-house team at Pocono Manor, PA. Roles include Busser, Food Runner, and Host/ess with responsibilities across seating, order delivery, and guest interaction.

Hourly wages and tips vary by position. Join a team dedicated to delivering exceptional guest experiences at America’s largest indoor waterpark resort.

Responsibilities

• Oversee dining operations for food runner and bussing duties, ensuring timely delivery of orders and clearing of tables.
• Greet guests, seat them, and coordinate with front-of-house staff to maximize table turns.
• Answer questions about menu, beverages, and resort services to enhance guest experience.
• Maintain cleanliness and sanitation of dining areas and service stations.

Job description

Job Title

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

This includes a Busser, Food Runner or Host/ess position.

Kalahari Resorts & Conventions is seeking aRestaurant Service Staff. As aBusser, you will work closely with the front ofhouseteam to ensure that tables are cleaned/sanitized quickly, communicating that the table is ready for use again. As aFood Runner, you will be responsible fordelivering food orders from the kitchen to the guests inan accurateand quick manner. As a Host/ess, you will be responsible for welcoming guests into the restaurant, assigning them tables, and working with the front of house team to ensure tables are cleaned and accurately flipped in the system.

As part of our leadership team, you’ll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll provide friendly, responsive service to create a beyond expectation dining experience for all guests

Hourly wages and tips do vary per position

Key Responsibilities

• Oversee daily operations ofdelivering food orders from the kitchen to the guests inan accurateand quick manner
• Answer questions about food, beverage, restaurant functions, services, and resort services and activities
• Monitor andobserveguestsdining experience. Ensure guests are satisfied with the food, beverage, and service. Respond promptly and courteously to their needs and requests
• Take dirty tableware to dish room and place silverware, dishes, glassware, etc. in theappropriate areasfor washing
• Communicate with server andhostess/host to assure efficient seating, tableutilizationand customer service
• Remove used tableware between courses; clear and reset tables after guests leaveand betweenseating, promptly cleantabletops, chairs and booths.Check floor and clean as required. Reset and arrange tabletops

What We’re Looking For

• General food and beverage knowledge involving at least 1 year of front-of-the-house operations is preferred
• A leadership stylerootedin collaboration, respect, and service to others.
• Mustbe able tofrequentlycommunicate and develop rapport with guests and associates and have a working relationship with the resort management team

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognizedbyForbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service