F&B Service Lead — Guest Experience Champion

Marcus Hotels & Resorts; Madison (WI); Presencial; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free meals each shift

Employee discounts

Free employee parking

Career growth opportunities

401(k) with company match

Health insurance after 30 days

Resumo da oferta

Marcus Hotels & Resorts in Madison, WI is seeking a Full-Time Food & Beverage Supervisor to lead restaurant staff, manage daily service, and uphold standards across dining outlets.

This role demands a professional, energetic leader capable of training teams, monitoring service quality, resolving guest concerns, and handling cash and payroll tasks with precision. Hilton-branded training and growth opportunities support your career path.

Qualificações

• Prior experience in Food & Beverage operations, preferably in a supervisory or leadership role.
• Strong knowledge of food preparation, beverage service, and restaurant operations.
• Excellent communication skills with the ability to interact effectively with guests and team members.
• Strong problem-solving abilities and the ability to handle high-pressure situations with professionalism.
• Solid organizational and time management skills with attention to detail.
• The ability to stand and move for extended periods across restaurant, bar, banquet, and kitchen areas.
• A high school diploma or equivalent; additional education in hospitality is a plus.
• A commitment to maintaining a professional appearance, demeanor, and work ethic.

Responsabilidades

• Assisting in the supervision, training, and scheduling of restaurant staff including servers, hosts, bussers, and support team members.
• Leading and participating in pre-shift meetings to communicate service expectations, menu updates, and operational priorities.
• Maintaining a visible presence on the floor to monitor service quality and engage with guests to ensure satisfaction.
• Ensuring all food and beverage outlets meet cleanliness, sanitation, and safety standards at all times.
• Monitoring food quality, presentation, and consistency to ensure alignment with company standards.
• Supporting inventory management, including tracking supplies, forecasting needs, and maintaining proper stock levels.
• Coordinating with maintenance and other departments to ensure all equipment and facilities are in proper working order.
• Assisting in resolving guest concerns with professionalism, patience, and a solutions-focused approach.
• Maintaining and reconciling the house bank while ensuring proper cash handling procedures.
• Supporting administrative tasks such as payroll tracking, shift reporting, email communication, and daily operational documentation.
• Promoting a positive team environment through leadership, motivation, and adherence to company policies and procedures.
• Performing additional duties as assigned by the Director of Food & Beverage or senior leadership.

Descrição da oferta de emprego

Marcus Hotels & Resorts in Madison, WI is seeking a Full-Time Food & Beverage Supervisor to lead restaurant staff, manage daily service, and uphold standards across dining outlets.

This role demands a professional, energetic leader capable of training teams, monitoring service quality, resolving guest concerns, and handling cash and payroll tasks with precision. Hilton-branded training and growth opportunities support your career path.