F&B Service Lead & Guest Experience Champion

Hotel Burbank; Burbank (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Burbank in California seeks a dynamic leader to guide our new lifestyle destination. You will supervise service and delivery of menu items, ensuring quality while complying with health and safety regulations and company policies.

Responsibilities include training and scheduling staff, addressing guest requests, overseeing check policies, and maintaining cleanliness and presentation across the restaurant. Flexibility to work varied shifts is required.

Qualifications

• Must be at least 21 years old to handle alcoholic beverages.
• 2 years minimum serving experience.
• Ability to promote and sell products or services (sales techniques, marketing awareness).
• Ability to work independently and prioritize duties.
• Active listening, critical thinking, decision making, time management, and supervisory skills.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Ability to work a varied schedule including mornings, evenings, weekends and holidays.
• Possess/obtain valid RBS and Certified Food Handlers Card.

Responsibilities

• Supervise service and delivery of menu items with quality and consistency.
• Adhere to OSHA standards and company safety policies.
• Train and schedule employees; monitor performance and address issues with management.
• Respond promptly to guest requests and complaints with professional service.
• Oversee check/credit policies and procedures.
• Inspect restaurant daily for high quality food, presentation, and cleanliness.
• Conduct pre-shift meetings and review daily specials.
• Ensure side work and table setups before, during, and after operating hours.
• Promote teamwork and coordinated service across departments.
• Greet guests and assist with service as needed.
• Create or revise SOPs as per business needs.
• Approve timesheets daily.
• Perform other duties as assigned.

Skills

Serving experience

Active listening

Time management

Decision making

Supervisory skills

Sales skills

Communication

Education

RBS certification

Food Handlers Card

Job description

Hotel Burbank in California seeks a dynamic leader to guide our new lifestyle destination. You will supervise service and delivery of menu items, ensuring quality while complying with health and safety regulations and company policies.

Responsibilities include training and scheduling staff, addressing guest requests, overseeing check policies, and maintaining cleanliness and presentation across the restaurant. Flexibility to work varied shifts is required.