F&B Supervisor

Hotel Burbank; Burbank (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Burbank is seeking a dynamic leader to supervise the service and delivery of menu items in our restaurant and bar, ensuring a high level of quality and compliance with health and safety regulations. You will train and schedule staff, monitor performance, handle guest requests and complaints, oversee check/credit procedures, inspect daily operations, and promote teamwork across departments.

The ideal candidate has at least 2 years of serving experience, is 21+, and can work a varied

Qualifications

• Minimum 21 years of age to handle alcoholic beverages.
• 2 years minimum serving experience.
• Ability to promote and sell products or services.
• Ability to work independently and prioritize duties.
• Active listening, critical thinking, decision making, time management and supervisory skills.
• Knowledge of food and beverage preparation, service standards and guest relations.
• Ability to work a varied schedule including mornings, evenings, weekends, and holidays.
• Possess/obtain valid RBS and Certified Food Handlers Card.

Responsibilities

• Supervise the service and delivery of menu items in assigned restaurant/bar.
• Adhere to health, safety and compliance regulations.
• Train and schedule employees to ensure proper coverage and performance.
• Respond promptly to guest requests and resolve complaints.
• Oversee check/credit policies and procedures.
• Inspect restaurant daily for quality, presentation and cleanliness.
• Conduct pre-shift meetings and communicate daily events.
• Ensure side work and table settings are maintained.
• Promote teamwork and coordination across departments.
• Greet guests and serve food and beverages as needed.
• Create or revise SOPs as per business needs.
• Approve timesheets daily.
• Perform other duties as assigned.

Skills

Serving experience

Leadership

Customer service

Food safety

Sales skills

Job description

Join Our Team and Help Shape Southern California’s Next Exciting Destination!

We are on the lookout for a dynamic leader to be part of our new lifestyle destination, designed for adventure seekers and ambitious go-getters. Our team is launching an array of fresh options that cater to every California dream, and we need someone with a vibrant personality to help lead us forward.

Job Summary:

Supervise the service and delivery of menu items in assigned restaurant/ bar ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

Duties and Responsibilities:

• Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures.

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.

• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

• Oversee check/credit policies and procedures.

• Inspect restaurants daily to ensure high quality food and food presentation and cleanliness.

• Conduct pre-shift meetings to inform staff of daily events. Review daily specials.

• Ensure side work duties are complete and tables are set before, during and after operating hours.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• May routinely greet guests, and serve food and beverage.

• Create or revise SOPS as per business needs.

• Approve timesheets daily.

• Perform any other duties as assigned.

Minimum Qualifications:

• Must be at least 21 years of age to handle alcoholic beverages.

• 2 years minimum serving experience.

• Ability to promote and sell products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Ability to work independently, prioritize duties to ensure timely completion of job duties.

• Require active listening, critical thinking, making decisions, time management and training and supervisory skills.

• Must possess basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

• Ability to work a varied schedule that may include morning, evenings, weekends and/or holidays.

• Possess/obtain valid RBS and Certified Food Handlers Card.

Preferred Qualifications:

• F&B Supervisory experience.

• Bilingual.

Physical Requirements:

• Ability to sit, walk, stoop, kneel, and crouch for the duration of shift (eight hours or longer).

• Ability to lift and/or move and/or push up to 25 pounds without assistance.

* The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all of the responsibilities or qualifications of the job.

Source: Oh So Original