Lead Server / F&B Supervisor / Shift Leader

Hotel Burbank; Burbank (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Burbank in California seeks a dynamic leader to guide our new lifestyle destination. You will supervise service and delivery of menu items, ensuring quality while complying with health and safety regulations and company policies.

Responsibilities include training and scheduling staff, addressing guest requests, overseeing check policies, and maintaining cleanliness and presentation across the restaurant. Flexibility to work varied shifts is required.

Qualifications

• Must be at least 21 years old to handle alcoholic beverages.
• 2 years minimum serving experience.
• Ability to promote and sell products or services (sales techniques, marketing awareness).
• Ability to work independently and prioritize duties.
• Active listening, critical thinking, decision making, time management, and supervisory skills.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Ability to work a varied schedule including mornings, evenings, weekends and holidays.
• Possess/obtain valid RBS and Certified Food Handlers Card.

Responsibilities

• Supervise service and delivery of menu items with quality and consistency.
• Adhere to OSHA standards and company safety policies.
• Train and schedule employees; monitor performance and address issues with management.
• Respond promptly to guest requests and complaints with professional service.
• Oversee check/credit policies and procedures.
• Inspect restaurant daily for high quality food, presentation, and cleanliness.
• Conduct pre-shift meetings and review daily specials.
• Ensure side work and table setups before, during, and after operating hours.
• Promote teamwork and coordinated service across departments.
• Greet guests and assist with service as needed.
• Create or revise SOPs as per business needs.
• Approve timesheets daily.
• Perform other duties as assigned.

Skills

Serving experience

Active listening

Time management

Decision making

Supervisory skills

Sales skills

Communication

Education

RBS certification

Food Handlers Card

Job description

Join Our Team and Help Shape Southern California’s Next Exciting Destination!

We are on the lookout for a dynamic leader to be part of our new lifestyle destination, designed for adventure seekers and ambitious go-getters. Our team is launching an array of fresh options that cater to every California dream, and we need someone with a vibrant personality to help lead us forward.

Job Summary:

Supervise the service and delivery of menu items in assigned restaurant/ bar ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

Duties and Responsibilities:

• Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures.
• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Oversee check/credit policies and procedures.
• Inspect restaurants daily to ensure high quality food and food presentation and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May routinely greet guests, and serve food and beverage.
• Create or revise SOPS as per business needs.
• Approve timesheets daily.
• Perform any other duties as assigned.

Minimum Qualifications:

• Must be at least 21 years of age to handle alcoholic beverages.
• 2 years minimum serving experience.
• Ability to promote and sell products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Ability to work independently, prioritize duties to ensure timely completion of job duties.
• Require active listening, critical thinking, making decisions, time management and training and supervisory skills
• Must possess basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
• Ability to work a varied schedule that may include morning, evenings, weekends and/or holidays
• Possess/obtain valid RBS and Certified Food Handlers Card.

Preferred Qualifications:

• F&B Supervisory experience.
• Bilingual.

Physical Requirements:

• Ability to sit, walk, stoop, kneel, and crouch for the duration of shift (eight hours or longer).
• Ability to lift and/or move and/or push up to 25 pounds without assistance.

* The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all of the responsibilities or qualifications of the job.

Source: Hospitality Online