F&B Outlet Manager: Guest Experience & Operations

Highgate; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Highgate Hotels in New York is seeking a Food & Beverage Manager to oversee daily outlet operations, supervise staff, and ensure guest satisfaction. You will coordinate with other managers, monitor quality, and drive profitability while maintaining compliance with SOPs and health/sanitation standards.

The role requires leadership, strong communication, and a hands-on approach across service periods. Based in Midtown Manhattan, this on-site position offers the chance to influence guest

Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
• Monitor quality of service in F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOP's in all outlets.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Ensure the training of employees on SOP's and technical job tasks.
• Be involved in and/or conduct departmental and hotel training (CARE, One to One ), etc.
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Complete tip reporting.
• Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
• Ensure overall guest satisfaction.

Skills

Communication

Multitasking

Leadership

Guest service

Training

Job description

Highgate Hotels in New York is seeking a Food & Beverage Manager to oversee daily outlet operations, supervise staff, and ensure guest satisfaction. You will coordinate with other managers, monitor quality, and drive profitability while maintaining compliance with SOPs and health/sanitation standards.

The role requires leadership, strong communication, and a hands-on approach across service periods. Based in Midtown Manhattan, this on-site position offers the chance to influence guest