F&B Operations Manager - Guest Experience Leader

Highgate; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Highgate Hotels is seeking a Food & Beverage Manager for its Times Square-area property. The role focuses on coordinating and supervising all aspects of the F&B outlet, maintaining profitability, and delivering high-quality service.

The candidate will market ideas to promote business, control payroll and revenue, and ensure SOP compliance while keeping guests satisfied. Strong leadership, communication, and organizational skills are essential.

Qualifications

• Must communicate effectively with guests and staff at all levels.
• Must listen, understand, and address concerns.
• Ability to multitask and meet deadlines while maintaining quality.

Responsibilities

• Oversee daily operation of the F&B outlet.
• Supervise outlet personnel and respond to guest complaints.
• Coordinate with other F&B managers and report issues promptly.
• Monitor loss prevention and maintain payroll and revenue budgets.
• Prepare reports and ensure timely submission of required documents.
• Ensure compliance with liquor laws, health, and sanitation rules.
• Train staff on SOPs and job tasks; conduct performance reviews.
• Involve in staff recruitment and onboarding for front-of-house roles.

Skills

Communication

Multitasking

Guest service

Training & coaching

Problem solving

Staff supervision

Compliance

SOP adherence

Job description

Highgate Hotels is seeking a Food & Beverage Manager for its Times Square-area property. The role focuses on coordinating and supervising all aspects of the F&B outlet, maintaining profitability, and delivering high-quality service.

The candidate will market ideas to promote business, control payroll and revenue, and ensure SOP compliance while keeping guests satisfied. Strong leadership, communication, and organizational skills are essential.