F&B Outlet Leader — Guest-Focused Hospitality

Falcon Hotel Corp; Springfield (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Worldwide Marriott hotel discounts for

Free on-site parking

Complimentary health club access

Free lunch every Wednesday

Employee discounts at Starbucks andUNO

Job summary

Falcon Hotel Corp in Springfield, MA is seeking an experienced Outlet Manager to lead our hotel’s food and beverage operations. This hands-on role requires strong leadership, guest-focused service, and the ability to manage schedules, budgets, and guest satisfaction.

You will partner with culinary and service teams to create memorable dining experiences while maintaining health, safety, and sanitation standards. This role demands a proactive, positive leader who motivates a diverse team.

Qualifications

• Experience in hotel food and beverage management.
• Strong leadership and team-development skills.
• Excellent communication and organizational abilities.
• Working knowledge of health, safety, and sanitation standards.
• Experience managing budgets, controlling costs, and reviewing financial reports.

Responsibilities

• Oversee the daily operations of the hotel’s restaurant, bar, and other food and beverage outlets.
• Lead, motivate, train, and develop associates to deliver outstanding guest service.
• Create staff schedules and manage performance to support efficient operations.
• Maintain the highest standards of service, food quality, cleanliness, and presentation.
• Ensure compliance with all health, safety, sanitation, and alcohol-service requirements.
• Monitor budgets, labor costs, inventory, revenue, and overall financial performance.
• Partner with the culinary and service teams to develop appealing menus, promotions, and special events.
• Respond to guest questions, concerns, and feedback professionally and promptly.
• Manage inventory and order supplies to ensure smooth and uninterrupted operations.
• Foster a positive, respectful, welcoming, and inclusive workplace.

Skills

Leadership

Communication

Team development

Hospitality

Budgeting

Guest service

Job description

Falcon Hotel Corp in Springfield, MA is seeking an experienced Outlet Manager to lead our hotel’s food and beverage operations. This hands-on role requires strong leadership, guest-focused service, and the ability to manage schedules, budgets, and guest satisfaction.

You will partner with culinary and service teams to create memorable dining experiences while maintaining health, safety, and sanitation standards. This role demands a proactive, positive leader who motivates a diverse team.